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Spotify CEO Apologizes to Staff But Says He Does Not Believe in “Silencing” Joe Rogan

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The CEO’s remarks came just a day after the podcast host apologized for previously saying the n-word in multiple old episodes of “The Joe Rogan Experience.”


CEO Daniel Ek Addresses Controversy

Spotify CEO Daniel Ek sent a memo to employees Sunday night saying that while he finds recently resurfaced racist comments from Joe Rogan “incredibly hurtful,” he does not believe that “silencing” the podcast host is the solution to the audio streaming platform’s ongoing controversy.

For the past several weeks, Spotify had been dealing with a slew of artists — including Neil Young and Joni Mitchell — leaving the service over the COVID-19 misinformation Rogan promotes on his podcast, which airs exclusively on Spotify. Musician India.Arie said last week that she also wants to bow out of the platform, but instead cited a compilation clip that showed Rogan using the n-word over 20 times and making other racist remarks throughout several older episodes of his show. 

In the clip, Rogan talked about seeing the film “Planet of the Apes” in a predominantly Black neighborhood. He said when he and his friends got out of the car, they walked “into ‘Planet of the Apes.’”

“We walked into Africa, dude,” Rogan said. “We walked in the door and there was no white people.”

In the memo sent to staffers, Ek confirmed reports that dozens of episodes of “The Joe Rogan Experience” had been removed from Spotify. According to Ek, Rogan made the call to take the episodes down. 

“There are no words I can say to adequately convey how deeply sorry I am for the way The Joe Rogan Experience controversy continues to impact each of you,” Ek wrote in the memo, which was published in full by Axios. “Not only are some of Joe Rogan’s comments incredibly hurtful – I want to make clear that they do not represent the values of this company.”

Ek, however, stood by the company’s choice to keep “The Joe Rogan Experience.”

“While I strongly condemn what Joe has said and I agree with his decision to remove past episodes from our platform, I realize some will want more,” he continued. “And I want to make one point very clear—I do not believe that silencing Joe is the answer. We should have clear lines around content and take action when they are crossed, but canceling voices is a slippery slope.”

The CEO instead pledged “$100 million for the licensing, development, and marketing of music (artists and songwriters) and audio content from historically marginalized groups.”

Rogan’s Apology

Rogan apologized for his prior use of slurs and other racist jokes in an Instagram video on Saturday. He said the clips had been “taken out of context” but admitted that the compilation looked “horrible.”

“I know that to most people, there is no context where a white person is ever allowed to say that word – never mind publicly on a podcast – and I agree with that now,” Rogan said. “I haven’t said it in years.” 

Rogan explained that he previously thought it would be okay for him to say the word if it came up as a conversation topic. He claimed that in many of those snippets, he said the word to reference someone else who had used it. 

“I thought as long as it was in context, people would understand what I was doing,” he said. 

“But it’s not my word to use. I’m well aware of that now, but for years I used it in that manner,” he continued. “I never used it to be racist because I’m not racist. But whenever you’re in a situation where you have to say ‘I’m not racist,’ you fucked up. And I clearly have fucked up.” 

He also addressed the “Planet of the Apes” story and said that even though it “sounded” like he was comparing Black people to apes, he did not, nor would he “ever” do that.

I immediately afterward said that’s a racist thing to say,” he explained. “‘Planet of the Apes’ wasn’t even in Africa. I was just saying there was a lot of Black people there.  But then I went on to talk about what a positive experience it was and how much fun it was to go to see this movie in a Black neighborhood. It wasn’t a racist story but it sounded terrible.” 

He closed by offering his “sincere and humble apologies” and by hoping this could be a “teachable moment for anybody who doesn’t realize how offensive that word can be coming out of a white person’s mouth.”

See what others are saying: (Axios) (The Verge) (Variety)

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Uber Forks Over $19 Million in Fine for Misleading Australian Riders

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The penalty is just the latest in a string of lawsuits going back years.


Uber Gets Fined

Uber has agreed to pay a $19 million fine after being sued by the Australian Competition and Consumer Commission for making false or misleading statements in its app.

The first offense stems from a company policy that allows users to cancel their ride at no cost up to five minutes after the driver has accepted the trip. Despite the terms, between at least December 2017 and September 2021, over two million Australians who wanted to cancel their ride were nevertheless warned that they may be charged a small fee for doing so.

Uber said in a statement that almost all of those users decided to cancel their trips despite the warnings.

The cancellation message has since been changed to: “You won’t be charged a cancellation fee.”

The second offense, occurring between June 2018 and August 2020, involved the company showing customers in Sydney inflated estimates of taxi fares on the app.

The commission said that Uber did not ensure the algorithm used to calculate the prices was accurate, leading to actual fares almost always being higher than estimated ones.

The taxi fare feature was removed in August 2020.

A Troubled Legal History

Uber has been sued for misleading its users or unfairly charging customers in the past.

In 2016, the company paid California-based prosecutors up to $25 million for misleading riders about the safety of its service.

An investigation at the time found that at least 25 of Uber’s approved drivers had serious criminal convictions including identity theft, burglary, child sex offenses and even one murder charge, despite background checks.

In 2017, the company also settled a lawsuit by the Federal Trade Commission (FTC) for $20 million after it misled drivers about how much money they could earn.

In November 2021, the Justice Department sued the company for allegedly charging disabled customers a wait-time fee even though they needed more time to get in the car, then refused to refund them.

Later the same month, a class-action lawsuit in New York alleged that Uber charged riders a final price higher than the upfront price listed when they ordered the ride.

See what others are saying: (ABC) (NASDAQ) (Los Angeles Times)

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Report Finds That Instagram Promotes Pro-Eating Disorder Content to 20 Million Users, Including Children

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According to the study, even users hoping to recover were given eating disorder content because they were “still in Instagram’s algorithmically curated bubble.”


Instagram Promotes Eating Disorder Content

Instagram promotes pro-eating disorder content to millions of its users, including children as young as nine-years-old, according to a Thursday report from the child advocacy non-profit group Fairplay.

The report, titled “Designing for Disorder: Instagram’s Pro-eating Disorder Bubble,” studied what it called an eating disorder “bubble,” which consisted of nearly 90,000 accounts that reached 20 million unique users. The average age of the bubble was 19, but researchers found users aged nine- and 10-years-old that followed three or more of these accounts. Roughly one-third of those in the bubble were underage. 

According to Fairplay, Instagram’s parent company Meta derives $2 million in revenue a year from the bubble and another $228 million from those who follow it. 

“In addition to being profitable, this bubble is also undeniably harmful,” the report said. “Algorithms are profiling children and teens to serve them images, memes and videos encouraging restrictive diets and extreme weight loss.”

“Meta’s pro-eating disorder bubble is not an isolated incident nor an awful accident,” it continued. “Rather it is an example of how, without appropriate checks and balances, Meta systematically puts profit ahead of young people’s safety and wellbeing.”

Researchers identified the bubble by first looking at 153 seed accounts with over 1,000 followers that posted content celebrating eating disorders. Some used phrases like “thinspiration” or other slang terms like “ana” and “mia” to refer to specific eating disorders. Others included an underweight body mass index in their bios. 

Those seed accounts alone had roughly 2.3 million collective followers, 1.6 million of which were unique. Of those unique users, researchers looked at how many seed accounts each followed to determine that nearly 90,000 accounts were part of the eating disorder bubble. Those accounts totaled over 28 million followers, 20 million of which were unique.

These pages posted content ranging from memes and photos of extreme thinness to screenshots of progress on calorie counting apps. One user said they were on their third day of eating just 300 calories. 

Others, including children under the age of 13, put their current weights and goal weights in their account bios. Some wrote that they “hate food” or were “starving for perfection.”

Content’s Impact on Children

Fairplay claimed that many of those in the bubble wanted to recover but were essentially trapped in Instagram’s algorithm. 

“Many of the biographies of users in the bubble talk about wanting to or being in recovery, wanting to get ‘better’, to ‘heal’ or being aware of how unwell they were,” the report said. “However, these users are still in Instagram’s algorithmically curated bubble. They will still be feeding content from other accounts in the bubble, including the seed accounts, that normalizes, glamorizes or promotes eating disorders.”

The report also showcased the firsthand account of a 17-year-old eating disorder survivor and activist identified as Kelsey. Kelsey wrote that it was impossible to “imagine a time when the app didn’t have the sort of content that promotes disordered eating behavior.” 

“I felt like my feed was always pushed towards this sort of content from the moment I opened my account,” Kelsey continued.

“That type of content at one point even got so normalized that prominent figures such as the Kardashians and other female and male influencers were openly promoting weight loss supplements and diet suppressors in order to help lose weight.”

Kelsey said Instagram delivered that content without any relevant searches, but posts about body positivity needed to be actively sought out. 

The report concluded by arguing that there needs to be legislation that regulates platforms like Instagram by requiring them to prioritize user safety, particularly for children.

Meta and Instagram have long been accused of disregarding child safety. Last year, a whistleblower unveiled documents that revealed the company knew of the harm it posed to young people, specifically regarding body image. A Meta spokesperson told The Hill that they were unable to address the most recent allegations in Fairplay’s report.

“We’re not able to fully address this report because the authors declined to share it with us, but reports like this often misunderstand that completely removing content related to peoples’ journeys with or recovery from eating disorders can exacerbate difficult moments and cut people off from community,” the spokesperson said.

See what others are saying: (The Hill) (CNet)

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Etsy Sellers Strike Amid Increased Transaction Fees and Mandatory Offsite Advertising

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“What began as an experiment in marketplace democracy has come to resemble a dictatorial relationship between a faceless tech empire and millions of exploited, majority-women craftspeople,” an Etsy seller wrote in a petition. 


Thousands of Etsy Sellers Shut Down Shops

Roughly 15,000 Etsy sellers are closing up their online shops starting Monday in protest of several grievances they have with the platform, including a new fee increase.

Starting on Monday, transaction fees are getting boosted from 5% to 6.5% on the platform. CEO Josh Silverman sent a memo claiming that this hike will allow the company to “make significant investments in marketing, seller tools, and creating a world-class customer experience,” but sellers have been frustrated by the change. 

“Etsy’s last fee increase was in July 2018. If this new one goes through, our basic fees to use the platform will have more than doubled in less than four years,” seller Kristi Cassidy wrote in a petition calling for a strike. As of Monday morning, over 50,000 Etsy sellers, customers, and employees had signed the petition.

“These basic fees do not include additional fees for Offsite ads – which started during the first wave of the pandemic,” Cassidy continued. 

Offsite ads allow Etsy to advertise sellers’ products on other websites like Google. Sellers who make over $10,000 a year reportedly have no way of opting out of the program and Etsy takes at least 12% of sales generated through the promotions. 

“Etsy fees are an unpredictable expense that can take more than 20% of each transaction,” Cassidy wrote. “We have no control over how these ads are administered, or how much of our money is spent.”

Etsy became a pandemic success story as online shopping rose amid lockdowns. Many turned to the platform to purchase masks and other goods, prompting its stock, sales, and number of sellers to rise. 

“It’s really obnoxious to tell us sellers, ‘Hey, we made record profits last year and we’re gonna celebrate by raising your fees a whole bunch,’” Bella Stander, a maps and guidebooks publisher who sells on Etsy, told the Wall Street Journal.  

What Etsy Sellers Are Demanding

Currently, there are over five million sellers on Etsy. Cassidy hopes that if enough of them unite, the company will have to respond. 

“As individual crafters, makers and small businesspeople, we may be easy for a giant corporation like Etsy to take advantage of,” she wrote. “But as an organized front of people, determined to use our diverse skills and boundless creativity to win ourselves a fairer deal, Etsy won’t have such an easy time shoving us around.”

In the petition’s list of demands, it asks that Etsy cancel the transaction fee increase, allow sellers to opt out of offsite ads, and provide a transparent plan to crack down on resellers who take up space on the platform.

It also demanded that Etsy end its “Star Seller Program,” which impacts how sellers can interact with their buyers.

“Etsy was founded with a vision of ‘keeping commerce human’ by ‘democratizing access to entrepreneurship.’ As a result, people who have been marginalized in traditional retail economies — women, people of color, LGBTQ people, neurodivergent people, etc. — make up a significant proportion of Etsy’s sellers,” Cassidy wrote.

“But as Etsy has strayed further and further from its founding vision over the years, what began as an experiment in marketplace democracy has come to resemble a dictatorial relationship between a faceless tech empire and millions of exploited, majority-women craftspeople.”

In a statement to Yahoo Finance, an Etsy spokesperson claimed that sellers were the company’s “top priority.”

“We are always receptive to seller feedback and, in fact, the new fee structure will enable us to increase our investments in areas outlined in the petition, including marketing, customer support, and removing listings that don’t meet our policies,” the spokesperson said. “We are committed to providing great value for our 5.3 million sellers so they are able to grow their businesses while keeping Etsy a beloved, trusted, and thriving marketplace.”

The strike was a trending topic on Twitter Monday morning. Many sellers took to the social media site to pledge their support to the movement. 

Many sellers are urging buyers to refrain from using the site for the remainder of the week, which is how long the protest is currently scheduled to last.

See what others are saying: (The Wall Street Journal) (Yahoo Finance) (TechCrunch)

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