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Twitch Apologizes for Mishandling Copyright Crackdowns After Months of Controversy

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  • Twitch has been contacting hundreds of users with copyright infringement notifications since June, but its inconsistent responses have been heavily criticized by streamers.
  • Before this massive influx of copyright claims, Twitch had no tool to let streamers mass-delete or even identify clips that contained copyrighted material. 
  • After complaints, it only implemented a tool that allows streamers to mass delete all of their old clips.
  • Now, Twitch is apologizing for its lack of transparency and for not putting more nuanced tools in place that allow streamers to manage their clip archives. 

Twitch Begins DMCA Strikes

Twitch apologized to its streamers on Wednesday after a months-long controversy involving its inconsistent response to copyright crackdowns on the platform. 

“Creators, we hear you,” the company said in a blogpost. “Your frustration and confusion with recent music-related copyright issues is completely justified. Things can — and should — be better for creators than they have been recently.”

The situation first began in early June when several popular Twitch streamers revealed that they had received multiple copyright strikes all at once. For those streamers, it was an unexpected and fear-inducing warning, as under normal rules, three infractions would result in their account being permanently deleted by Twitch. 

Many found it odd that some of the strikes were coming from clips that were years old — a fact that made it easier for long-time streamers to be hit multiple times.

Twitch streamer Leslie Fu, who goes by Fuslie and has over 500,000 followers on Twitch, received two strikes during that June crackdown: one for playing DNCE’S “Cake by the Ocean” and another for Ariana Grande’s “7 Rings.” After speaking with Twitch staff, she said they recommended that she delete all of her clips.

“On top of it being near impossible for me to delete >100,000 clips,” she said, “the creator dashboard isn’t loading any of my old clips. How am I supposed to protect myself here?”

“I’m willing to do anything to keep my channel, even if it means deleting all my clips and memories from the past years. I feel so helpless right now. I’ve built this channel up for 5 years and to potentially lose it all so fast to something like this would be devastating.” 

As far as what appeared to be happening, it seemed like music companies were sending Twitch takedown notices related to the Digital Millennium Copyright Act — notices that Twitch had no choice but to respond to unless it wanted to be sued. 

Like Fuslie pointed out, Twitch’s response on how to fully correct the situation wasn’t exactly transparent. Many others also asked why Twitch couldn’t just mute the parts of their clips that contained copyrighted music.

As the situation unfolded, Twitch Support tweeted that it had, in fact, received a sudden influx of DMCA takedown requests, most related to clips from 2017 to 2019.

Similar to how Fuslie characterized her interaction with Twitch staff, the support account advised streamers to remove any clips they believed might violate copyright law. 

We know many of you have large archives, and we’re working to make this easier,” the account said. 

A few days later, Twitch Support said the company would begin using a program that could identify clips that might contain copyrighted music. It noted that those clips would then be deleted without penalty to streamers.

At the same time, Twitch said it was working on implementing a tool that would help streamers to be able to more easily delete all their clips at once. 

October Wave of DMCA Takedowns

In October, streamers faced another wave of DMCA takedown notices, but this time, they received a much different warning. In a blanket email, Twitch told affected streamers that it had identified and deleted all flagged copyrighted clips, without issuing any strikes. 

“We recognize that by deleting this content, we are not giving you the option to file a counter-notification or seek a retraction from the rights holder,” the email read. “In consideration of this, we have processed these notifications and are issuing you a one-time warning to give you the chance to learn about copyright law and the tools available to manage the content on your channel.”

Unlike earlier notices, these didn’t contain any information about what copyrighted work had been violated, who the claimant was, or how to contact them.

Jessica Blevins, FaZe Mongraal, and LIRIK were among a plethora of notable streamers who received this notice. Like LIRIK, many other popular streamers were confused by the warning and did not understand what aspect of their content had violated copyright law. 

With this notice, Twitch also told streamers that they had until Oct. 23 to find and delete any possible copyrighted material. After that, it would “resume the normal processing of DMCA takedowns.”

Because of that warning, many streamers began purging clips from their channel entirely, even if they hadn’t received this email. That included Pokimane, who said she deleted more than six years of clips and memories.

“It is INSANE that @Twitch informs partners they deleted their content – and that there is more content in violation despite having NO identification system to find out what it is,” one streamer, Devin Nash, said. “Their solution to DMCA is for creators to delete their life’s work. This is pure, gross negligence.”

On Nov. 2, Clix — a Fortnite streamer with 2.6 million followers — tweeted that he had received two DMCA strikes.

“One more and i’m banned forever,” he said. “I did everything they told me to legit all my vods and clips.”

The same day, another streamer by the name of SquishyMuffinz reported that he had been banned altogether. While that ban was overturned a couple of hours later, he eventually deleted every single video from his channel out of fear of another ban. 

Twitch Apologizes for Mishandling DMCA Takedowns

In its Wednesday apology, Twitch admitted that it should have made that October warning email much “more informative and helpful,” conceding that it had provided “frustratingly little information.” 

You’re rightly upset that the only option we provided was a mass deletion tool for Clips, and that we only gave you three-days notice to use this tool,” the company said. “We could have developed more sophisticated, user-friendly tools awhile ago. That we didn’t is on us. And we could have provided creators with a longer time period to address their VOD and Clip libraries – that was a miss as well.” 

“We’re truly sorry for these mistakes, and we’ll do better.” 

Before May of this year, Twitch said “streamers received fewer than 50 music-related DMCA notifications each year” on the platform. Since then, it has been receiving “thousands of DMCA notifications each week” from major record labels, something it doesn’t expect to slow down. 

“This means two things: 1) if you play recorded music on your stream, you need to stop doing that and 2) if you haven’t already, you should review your historical VODs and Clips that may have music in them and delete any archives that might,” the company went on to say.

Among the next steps Twitch says it’s taking, that includes expanding its technology to be able to detect copyrighted audio, introducing “more granular ways to manage your archive,” and giving streamers the ability to review which clips were hit with DMCA notices to help them more easily file counter-claims. 

See what others are saying: (The Verge) (PC Gamer) (IGN)

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Trisha Paytas Departs From “Frenemies” Podcast With Ethan Klein

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The announcement came after Paytas and co-host Ethan Klein engaged in a heated argument on the most recent episode of their show.


Paytas and Klein Argue

YouTuber Trisha Paytas announced Tuesday that they are stepping down from the “Frenemies” podcast with Ethan Klein. 

Paytas, who uses they/them pronouns, posted a 22-minute long video explaining their decision. The departure comes after Paytas and Klein got in a heated argument on the most recent episode of “Frenemies,” which paying members had access to on Monday and the general public received access to on Tuesday. 

The dispute started when Paytas appeared unenthusiastic about a new advice segment that was added to the show. Klein then made a comment about how Paytas contributes nothing to “Frenemies” and just shows up to film, which ignited a fight about creative differences the two have when it comes to the production of the podcast.

Paytas seemed overall frustrated that they do not have more input on the show and that their ideas are allegedly often dismissed.

“I never pick the costumes, I never do the Vlogs, I give so many ideas,” they said. “I say dancing for the vlogs, I give all these ideas and you don’t…I don’t think it’s a good segment.” 

Paytas also mentioned that they get no say on new hires even though Klein uses 5% of the podcast’s revenue, as well as money earned from highlight episodes of the podcast, to pay the crew and cover production costs. Klein, however, argued that he does not need to run new hires by Paytas because those people are hired as employees for his production company, H3 Productions, which produces and airs “Frenemies.”

These are employees of our production company,” he said.

“It’s literally about we are producing the show and I am taking a cut, I feel like that is beyond reasonable,” he later added. 

Klein claimed that he already gives Paytas 50% of everything else, which he argues is an incredibly good deal considering H3 Productions does all the backend work. Paytas still felt differently and said that “Frenemies” should have its own employees. 

After the argument escalated, Paytas walked off the set holding back tears and the episode ended. Many found Paytas’ comments, specifically the ones referencing the crew and their pay, to be rude and disrespectful. 

Paytas Leaves “Frenemies”

On Tuesday morning, Paytas posted a video announcing and explaining their departure. They claimed that the crew was frustrated and did not want to film with Paytas the next day, partially because the segment Paytas had slammed came from a new hire. 

Paytas stressed that wanting more money was not their issue. Instead, they said they truly just wanted the show to be more of a 50/50 partnership creatively. Paytas said that while they understand Klein produces the show, they would have loved to pitch in on producing as well, but often just felt like an outsider. 

“I do feel like I contributed half to Frenemies, building the H3 channel,” Paytas explained. “Like I would have loved to have Frenemies on my channel and build up my channel. I could have produced it, I could have built sets, I’m capable of this stuff.” 

Paytas also clarified that they have no issue with the crew. While Paytas said they were not sorry for bringing these issues up, they were sorry for how the message was delivered. 

They added that in the end, they really felt like they brought an underappreciated value to the show. Paytas also said that in the beginning of this partnership, they were under the impression that they would be building something entirely new with Klein. 

“If I knew I was coming in as a third H3 show, like I swear hand to god I would not have done it,” they said.

Paytas added a lengthy comment below the video after it was posted, saying they were leaving “to ease the tension everywhere.”

“I don’t want to be the toxicity in their machine,” Paytas continued. “And I can feel that I am. And it’s not good for anyone involved.”

Klein and Paytas Lash Out on Twitter

Klein responded to the video on Tuesday. In two posts he joked about it being National Best Friend’s Day and asked what he should do with the 4,000 “Frenemies” hoodies he has. In a more serious tweet, he said he was “gutted” about the situation. 

Trisha’s video this morning was a total surprise to me,” he added. “I don’t really know what more I can say or do. I’m very sorry to all the fans of frenemies, I know how much it meant to everyone, I did everything I humanly could to save it.”

Things escalated later in the day when Paytas posted a second video further explaining their decision to leave the podcast. They said the last thing they ever wanted to do was disrespect the crew, and again emphasized that money was never their issue.

Paytas also acknowledged that they should have never brought up money on the podcast or in front of the crew in the first place. Things, however, continued to spiral on Twitter as Paytas and Klein engaged in a stormy back-and-forth. 

Among other things, Klein said he was angry that Paytas’ fans were sending hate to the crew members online. He said he reached out to Paytas because he was upset with the way they handled things but said he will ultimately always cherish his experience making “Frenemies.”

Paytas responded to him and insisted they were never rude to the crew themself. Paytas also shared text messages, accusing Klein of being misleading and flip-flopping on how the money for production costs was spent. Paytas is receiving a considerable amount of backlash for one of the texts they shared, as one screenshot shows them making an antisemitic remark to Klein. 

Crew members also engaged in online discourse about the news, including Dan from H3 Productions, who accused Paytas of lying in their videos. According to Dan, the crew was actually fully prepared to film with Paytas the next day and Klein was the one to cancel the shoot. 

Dan also said that the new hire was not the person who came up with the segment Paytas took issue with and instead was just the person who presented and prepared it.

Klein and Paytas later deleted most of their tweets attacking each other. Both said they should not have aired those feelings and messages on Twitter.

Paytas Apologizes To Fans and Klein

On Wednesday morning, Paytas apologized to Klein and others who worked on “Frenemies,” saying they were “embarrassed” by the situation. In a separate tweet, Paytas apologized to fans for ending things so turbulently.

“I feel horrible,” they wrote. “This is the worst feeling to see people think I’m this heartless monster who doesn’t do anything wrong. I have been in the wrong so many times on frenemies, they’ve been really wonderful to me.”

Paytas then uploaded a third video titled “I’m Sorry.” In it, they said the whole situation had been blown out of proportion and that the first two videos were meant to clarify issues but only made things worse. They again apologized for leaving the podcast and for disappointing fans. 

“I don’t know how to make the situation right…I don’t know what to do,” Paytas said.

See what others are saying: (Mashable) (Insider) (Paper)

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Showtime Will Process Refunds After Crashing During Paul Vs. Mayweather Fight

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Many said they were unable to watch the highly anticipated pay-per-view event because of technical difficulties.


Showtime To Issue Refunds

Showtime is processing refunds for customers who could not watch Sunday’s highly anticipated fight between YouTuber Logan Paul and boxing champion Floyd Mayweather because of technical difficulties on the streaming platform. 

The night of the event, Twitter was full of users complaining that Showtime had crashed during the fight. The company released a statement saying it was “aware that some customers have been having trouble accessing tonight’s Pay Per View event” and was “working diligently to resolve the issue and will redress customers appropriately.”

Showtime Support’s Twitter account later told people to return to the event in ten minutes, though that still did not resolve the issue for many viewers.

In a tweet on Monday, the service said anyone who purchased the fight via Showtime’s website or app but was unable to watch it could request a refund. 

What Happened During the Fight?

The fight ultimately lasted eight rounds, ending without a knockout or winner. After the match, Mayweather said Paul was “better” than he anticipated. 

“He’s a tough, rough competitor,” he continued. “It was good action, to have fun and I was surprised by him tonight. Good little work, good guy.” 

“I don’t want anyone to tell me anything is impossible ever again,” Paul told reporters. “The fact that I’m in here with one of the greatest boxers of all time proves that the odds can be beat.”

A report from The New York Times said that both Paul and Mayweather “assuredly took home millions” from the event, but exactly how much they made is still a mystery.

See what others are saying: (The Hollywood Reporter) (The New York Times) (The Wrap)

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Amouranth Says Twitch Suspended Ads on Her Channel Without Warning

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Amouranth claims Twitch never specified what made her channel unsuitable for ads, but many have pointed to her controversial hot tub streams, which are technically allowed under the platform’s guidelines.


Amouranth Reveals Twitch Ad Suspension

Twitch streamer Kaitlyn Siragusa, known online as Amouranth, said Tuesday that the platform indefinitely suspended ads on her channel without any warning or communication. 

Siragusa has become known for her hot tub streams, a trend that has recently stirred controversy on Twitch. The platform’s terms of service technically allow streamers to wear bathing suits so long as they provide appropriate coverage and the person is streaming from a location where swimwear is standard attire. Hut tub streams fit this bill, but some believe they cross a line and are in bad taste. Others, however, think the largely female streamers participating in the trend should be allowed to continue these streams and are doing no harm.

Twitch has largely stayed out of this issue, though the company previously said it had its eyes on the situation. Now, according to Siragusa, the company might be taking a stand. 

“Yesterday I was informed that Twitch has Indefinitely Suspended Advertising on my channel,” she wrote on Twitter, claiming the company did not reach out to tell her. 

“I had to initiate the conversation after noticing, without any prior warning, all the ads revenue had disappeared from my Channel Analytics.”

“This is an ALARMING precedent,” she continued. She claimed that even if content falls within the site’s terms of service, Twitch has the ability to “target individual channels” and decide what is and is not “advertiser friendly” even though there are no clear guidelines for this. 

“There is no known policy for what results in a streamer being put on this blacklist,” Siragusa added. “With characteristic opacity, The only thing twitch made clear is that it is unclear whether or when my account can be reinstated.”

While it looks like Twitch never specified what about her channel was not advertiser-friendly, people have unsurprisingly pointed to her hot tub streams. Twitch has not issued a comment on the matter, but its alleged decision to demonetize Siragusa would be a major one. According to Kotaku, the platform has never used its power to demonetize a creator before. 

Creators Respond to Amouranth’s Claim

Online, some have cheered Twitch’s alleged decision while others have slammed the platform for its lack of communication. Several creators have echoed Siragusa’s concerns that it sets a dangerous precedent when it comes to what kind of content the site can crack down on. 

“Why is it that they just didn’t come over and say, ‘stop doing this, or we are going to demonetize you.’ You know what I mean?” streamer Asmongold asked during a stream on Tuesday. 

“Look, I understand people are getting a hard-on because they’re happy this thing happened because they don’t like hot tub streamers, I get that,” he continued. “But you understand what she’s saying, she’s not wrong! She’s not wrong in saying this, this is true. And them not talking to her at all about it?” 

Streamer and adult film star Mia Malkova shared his concerns and confusion about Twitch not reaching out to Siragusa first. 

No statement/warning is ridiculous and no way to treat the people that use their platform,” Malkova said in a tweet to Siragusa. 

On Twitter, streamer Devin Nash called out those who celebrated the demonetization, claiming that while some users might agree with Twitch in this instance, the move could impact a creator they support in the future.

If you think this stops at sexual content, think again,” he wrote.

One of Twitch’s most popular streamers, xQc, who was previously very critical of hut tub streams, seemed to imply that he felt Siragusa’s demonetization signaled a potential issue for everyone on Twitch. He encouraged people to “chill out” until there is more communication from Twitch on the matter, but added that this means “things are a little bit adaptive” on the site. 

There’s a lot of people that do the same content that she does,” he said on a Tuesday stream. “And if everybody does the same content, and something was [against the terms of service], if one got banned, you guys would all say, ‘Look at the other guys that aren’t being banned.’ But now that this is against her and she loses her ads, nobody is saying, ‘But what about the other guys? Why aren’t they losing their ads?’” 

He later added that this move “might have saved everybody from losing their ads” and that Siragusa “might be a scapegoat” for other streamers, but did not elaborate on that point. 

See what others are saying: (Kotaku) (The Verge) (BBC News)

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