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Red Lobster Apologizes After Long Mother’s Day Wait Times and Viral Brawl

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  • Several Red Lobster locations were overwhelmed with orders on Mother’s Day, causing crowds of people to wait up to three hours for their food. 
  • One Pennsylvania store had to shut its doors and police were called to keep angry customers calm. 
  • At another restaurant in the state, a woman demanding a refund sparked a physical fight with employees who were forcing her out of the building. 
  • Red Lobster apologized for the delays and promised to issue refunds to those who did not receive orders. It also said it expects both customers and staff to treat each other with respect. 

Long Waits at Red Lobster 

Apparently Red Lobster was the restaurant of choice on Mother’s day because images shared on social media showed massive lines of people waiting to pick up orders at several different locations. 

Many customers reported waiting between two to three hours for their orders while others walked away empty-handed and asked for refunds. 

Though there were angry diners at restaurants in New York, Illinois, and other areas, Pennsylvanians seemed to be the angriest of them all. At one location in the state, police were even called to try and keep things calm after the restaurant decided it had to shut down. 

Viral Video 

As you might have already seen online, a woman at one East York restaurant became so angry that she sparked a pretty violent incident with staff. 

“Call 911 somebody,” a person can be heard saying at the opening of the video. “Get Out!” a store employee repeatedly yells as she forces the angry customer out of the building. 

The woman continues to try and push her way in, demanding a refund. “Get my mother fucking money back,” she shouts and a worker responds “you will get it.”  

“Get this bitch off me,” the customer yells.

Employees start talking about finding the key to lock the door as she continues to demand a refund. At this point, there are several workers at the front trying to keep for entering. When they tell her that all they need is her name to process the refund, she shouts “Kathy Hill,” which, sidenote, has just made it even easier for people on the internet to start doxing her. 

The customer starts asking when exactly she’ll get her refund and the staff continues to tell her they won’t let her in. One employee says “no, you gotta go,” then seems to nudge her away from the door and try to close it. 

So then Karen, I mean Kathy, escalates things even further when she smacks that employee in the face. The employee starts fighting back and others step in to try and separate them. 

Once the fight breaks up, Kathy somehow feels confident enough to say, “I was assaulted and I have a whole crowd to see it.” 

That, of course, prompted a bunch of voices to respond with, “You hit her first! ”

“She’s been shoving up on me the whole time! Who has my glasses!?” she shouts back. She’s given her glasses back as all the employees are ordered inside and the door close. 

“A paying customer. You got people out here waiting for three hours for food!” someone off-camera shouts at the end of the video.  

Red Lobster Apologizes

Under Pennsylvania Governor Tom Wolf’s orders, restaurants in the state must either remain closed or operate with a take-out or delivery system to minimize social contact during the pandemic. 

Obviously, that isn’t going so well at some Red Lobster locations, so naturally, people have been demanding refunds and an explanation. 

Red Lober’s CEO issued a statement on Tuesday apologizing to disappointed customers. He noted that the chain had received significantly more orders than they’ve gotten on a single day and were unable to keep up. 

He also stressed that Red Lobster was working to make sure this never happens again. 

In another statement to local news outlets, a company spokesperson attributed the issues to operational and staffing changes as a result of the coronavirus pandemic. 

As far as the brawl at the East York restaurant, the company said: “We do not tolerate violence for any reason in our restaurants. We expect our team members treat our guests with respect, and we expect our guests to treat our team members with respect in return. We are grateful our Manager and the guest involved were not seriously injured in the incident on Sunday.”

So circumstances related to the coronavirus paired with the holiday rush lead to these insane situations, but still, many on social media are reminding people not to take their frustrations out on employees. Of course, we can’t see what exactly led up to the viral fight, but the majority of social media users seem to be taking the employees’ side.

One Red Lobster employee even took to Twitter to share what it was like to work for the chain on Mother’s day.

See what others are saying: (PennLive) (Fox Business) (Market Watch)

Business

Target Joins Walmart in Offering Free College Tuition To Attract and Retain Workers

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The decision makes Target the latest major company to dangle such incentives before employees, joining the likes of Walmart, Chipotle, and Starbucks.


Target Launches Debt-Free Education Asssitance Program

Target announced new employee perks on Wednesday that it likely hopes will help attract and retain workers. 

Starting this fall, Target will cover the cost of tuition, fees, and textbooks for both part-time and full-time workers who pursue degrees or certificates at more than 40 participating institutions.

Employees will have at least 250 different business-aligned programs to choose from, including Business, Computer Science, Design, and more.

Target will also fund advanced degrees, paying up to $10,000 each year for master’s programs at those schools, and it’s offering up to 5,250 for those pursuing non-master’s degrees or business-aligned programs at one of the select schools.

The company said it plans to invest a total of $200 million in the education program over the next four years, and employees in the U.S. will qualify as soon as their first day.

“Target employs team members at every life stage and helps our team learn, develop and build their skills, whether they’re with us for a year or a career. A significant number of our hourly team members build their careers at Target, and we know many would like to pursue additional education opportunities. We don’t want the cost to be a barrier for anyone, and that’s where Target can step in to make education accessible for everyone,” said Melissa Kremer, Target’s Chief Human Resources Officer.

Companies With Similar Perks

Places like Chipotle and Starbucks have already had similar education programs in place, but more companies have been introducing or expanding on similar policies as businesses across the country struggle to find and retain workers amid the coronavirus pandemic.

Just last week, Walmart announced that it will cover the full cost of college tuition and books for itsemployees, after previously requiring them to pay $1 a day for the assistance. Those workers can now select from around 10 academic partners.

While many have applauded these actions from big corporations, others have noted that it makes it tougher for smaller businesses to compete since they don’t have the same resources at their disposal.

There is some concern about how this could change the business landscape in the future as a handful of large companies dominate in their own sectors and siphon a lot of the talent, forcing smaller competitors to close. Still, others argue that this was already happening. At least now, the big players are investing and support their workforce while doing it.

See what others are saying: (CNBC) (The Hill) (Forbes)

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Tencent Stock Plummet as Company Weighs Video Games Ban for Kids in China

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The world’s largest game developer appears fearful that the Chinese government will launch another crackdown on gaming similar to one it launched in 2019 when it limited game time for minors.


No More Video Games

Tencent Holdings, Ltd. — China’s most valuable corporation and the world’s largest gaming company — announced Tuesday that it would consider completely banning games for those under 12-years-old in China.

Tencent also announced that it will now limit playtime for Chinese minors to just 1 hour during weekdays and no more than 2 hours during weekends and holidays. Under a Chinese law set up in 2019, game developers are required to limit minors to just 1 hour and 30 minutes of playtime during weekdays and 3 hours during weekends and holidays.

Additionally, the company explained that it will move forward with plans to enact systems that bar those under 12 from engaging in microtransactions, starting with the largest mobile game, “Honor of Kings” (王者荣耀). It’s possible the ban will extend to some of Tencent’s other holdings, such as “League of Legends” (Riot Games) and “Path of Exile” (Grinding Gear Games), although these changes will likely only affect Chinese users.

Tencent’s decision comes just a day after the Economic Information Daily, a subsidiary of state media giant Xinhua News, said in a now-deleted article that video games were “spiritual opium” and that no industry should continue in a manner that will “destroy a generation.”

Likening video games to opium holds cultural significance in China, which has long disliked narcotics and is sensitive to comparisons to the drug. Using such language, especially by state media, is often seen as a sign that the government is ready to crack down on the industry.

Crackdown Fears

Those fears largely played out over a 24-hour period as shares for Tencent and NetEase, another large game developer in China, plummeted. Tencent’s shares dropped by 11% on the Hong Kong Stock Exchange, although it eventually settled at just a 6% loss by the end of Tuesday.

It wasn’t just Chinese gaming companies that were worried. The announcement sent ripples across the entire industry as Nintendo, Capcom, and Nexon shares all were heavily affected as well. One of the reasons that such an article can cast widespread concern is that China has increasingly become the largest market in the $180 billion video game industry, making it larger than the global movie industry and North American professional sports, combined.

Coupled with the recent fall of ActivisionBlizzard’s stock over the last two weeks due to its sexual assault lawsuit and other industry shakeups, over a trillion dollars of market value was wiped out at one point on Tuesday.

See what others are saying: (Associated Press) (Time) (Fox Business)

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Google Is Banning “Sugar Dating” Apps as Part of New Sexual Content Restrictions

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The change essentially targets apps like Elite Millionaire Singles, SeekingArrangements, Spoil, and tons of other sugar dating platforms.


Sugar Dating Crackdown

Google has announced a series of policy changes to its Android Play Store that include a ban on sugar dating apps starting September 1.

The company’s Play Store policies already prohibit apps that promote “services that may be interpreted as providing sexual acts in exchange for compensation.”

Now, it has updated its wording to specifically include “compensated dating or sexual arrangements where one participant is expected or implied to provide money, gifts or financial support to another participant (‘sugar dating’).”

The change essentially targets apps like Elite Millionaire Singles, SeekingArrangements, Spoil, and tons of other sugar dating platforms currently available for download.

Search results for “Sugar Daddy” on Google’s Play Store

What Prompted the Change?

The company didn’t explain why it’s going after sugar dating apps, but some reports have noted that the move comes amid crackdowns of online sex work following the introduction of the FOSTA-SESTA legislation in 2018, which was meant to curb sex trafficking.

That’s because FOSTA-SESTA created an exception to Section 230 that means website publishers can be held liable if third parties are found to be promoting prostitution, including consensual sex work, on their platforms.

It’s worth noting that just because the apps will no longer be available on the Play Store doesn’t mean the sugar dating platforms themselves are going anywhere. Sugar daters will still be able to access them through their web browsers, or they can just sideload their apps from other places.

Still, the change is likely going to make the use of these sites a little less convenient.

See what others are saying: (The Verge)(Engadget)(Tech Times)

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