- Google said it will soon make its video chatting service, Google Meet, free for all users, a move many see as an attempt to rival Zoom.
- Google Meet emphasized its focus on privacy and security, areas where Zoom has fallen short, noting that it does not allow anonymous users to join meetings and gives hosts control of admitting and denying entry.
- It also won’t enforce 60-minute time caps on its free tier until Sept 30, while Zoom’s free tier limits calls to 40 minutes.
- Zoom saw a 7% dip in shares after the announcement, but many feel its name recognition will help it maintain its place as the top teleconferencing service.
Free Version of Google Meet
Google said Wednesday that it was making its video chatting service, Google Meet, free to consumers, a move that could make it a tougher competitor against the widely-used teleconferencing service, Zoom.
Google Meet was previously only available to paying customers of G Suite, the company’s line of apps including Gmail, Drive, and Docs. Anyone was able to join a video meeting through the service by clicking a shared link, but the meeting had to be created by a user with a G Suite membership.
But soon, a free version of the product will available for all consumers. In a blog post, G Suite president Javier Soltero wrote, “Starting in early May, anyone with an email address can sign up for Meet and enjoy many of the same features available to our business and education users, such as simple scheduling and screen sharing, real-time captions, and layouts that adapt to your preference, including an expanded tiled view.”
Competitor to Zoom
Video chatting has become more and more crucial as the coronavirus pandemic forces non-essential services all over the world to remain closed. Virtual gatherings have not only allowed for social connections with friends and family, but they’ve also been essential for schools and businesses to keep their operations running remotely.
On Tuesday, Alphabet CEO Sundar Pichai said Google Meet is adding 3 million new users a day during the pandemic, up from 2 million new users a day earlier this month. Pichai also said the service has 100 million meeting participants a day.
But despite Google Meet’s success, Zoom has absolutely dominated the video chatting industry. It made a huge leap from 10 million daily users in December to 300 daily users as of now.
Still, Zoom hasn’t been without criticism. The service has been met with complaints regarding its privacy and dating-sharing policies, on top of frustrations over “Zoombombing,” when uninvited guests crash a video session.
It seems like Google may have taken a shot a Zoom about those concerns in its announcement by emphasizing its focus on security. “We’ve invested years in making Meet a secure and reliable video conferencing solution that’s trusted by schools, governments and enterprises around the world,” the company said early on in its blog post.
It stressed that the service was “designed, built and operated to be secure at scale,” with some of its key features including the ability to admit or denying users into conferences and not allowing anonymous users into meetings, among other measures. These features seem to hit exactly the places where Zoom has admitted it’s fallen short.
On top of that, Zoom’s free tier offers free video meetings of up to 100 people, but they’re capped at 40 minutes. Google Meet, by contrast, allows for the same number of people to join a call and limits meeting to 60 minutes; however, the company says it won’t even enforce that rule until after Sept. 30.
Google isn’t the only company striving to reach and surpass Zoom’s success. Last week, Facebook announced Messenger Rooms, a feature that allows video chatting with people though Messenger even if they don’t have a Facebook. Microsoft is also pushing its own video chatting app, Teams.
After Google’s announcement, Zoom reportedly saw a drop in shares by 7% on Wednesday, according to MarketWatch. However, some think that Zoom carries too much name recognition at this point to be booted out of its position at the top of the teleconferencing industry.
According to The New York Times, Google business chief Philipp Schindler was on a video call with thousands of employees last month when someone on the call asked about Zoom’s success. As Schindler replied, his young son reportedly barged into the room and asked if Schindler was on a Zoom call with his workers.
“Mr. Schindler tried correcting him, but the boy went on to say how much he and his friends loved using Zoom,” the newspaper reported.
See what others are saying: (Market Watch) (CNET) (CNN)
Mental Health Startup Cerebral May Have Harmed Hundreds of Patients, Leaked Documents Reveal
The company is being investigated by multiple federal agencies for its questionable practices, which have come under increasing scrutiny in recent weeks.
Over 2,000 Incident Reports Shed Light on Recklessness
A Silicon Valley mental health startup called Cerebral may have harmed hundreds of patients by flagrantly disregarding medical standards, according to a cache of documents reviewed by Insider, as well as over 30 interviews with current or former employees by the outlet.
Founded in 2020, Cerebral provides mental health treatment to customers through talk therapy and medication for conditions such as depression, anxiety, insomnia, and ADHD.
With people quarantined during the pandemic, it became one of the largest virtual therapy firms in the United States, attracting some $462 million from investors.
Cerebral employees filed at least 2,060 incident reports during seven months in 2021, according to Insider. They show that the company enrolled patients with complex conditions like bipolar disorder, then assigned them to clinicians and other staff members with insufficient training, oversight, and support to treat such cases.
It also put dozens of patients on questionable treatment plans and misdiagnosed many others, the reports say, with company medical providers prescribing potentially lethal combinations of drugs or addictive drugs to patients with histories of addiction.
Additionally, many patients were left stranded without care for extended periods due to technology issues or the company’s failure to retain clinicians.
As a result, Cerebral shuffled patients from one provider to the next and even bungled their prescriptions, sometimes leading them to suffer drug withdrawal or take the wrong medication.
Patients Tell Their Stories
One patient reportedly spent two weeks waiting for a referral to a clinician, later saying she spent eight days in a psychiatric ward.
Another patient told CBS News she was prescribed a drug for her anxiety but afterward could not reach her prescriber for instructions on how to switch to the new medication safely.
“Any time I needed help, she was never available,” she said.
After she did not get a response for six days, she began taking the drug anyway, which caused her to break out in a rash.
“I messaged back,” she said, “letting them know it was spreading and getting worse, and they said that they were still trying to get a hold of that prescriber… They make it seem like they want to help, and then they get you, and then they’re gone.”
A Cerebral spokesperson told Insider that the reports did not highlight enough patients to accurately reflect the company.
“Any incident reports you obtained show Cerebral’s dedication to quality,” the spokesperson said. “You can’t take a relatively small group of incident reports and draw conclusions about our care.”
Two former senior employees told the outlet those reports were monitored by just a couple of people who had other responsibilities at the company, adding that leadership frequently pushed off solving the systemic issues flagged.
Cerebral’s practices are currently being investigated by the Drug Enforcement Administration, the Department of Justice and the Federal Trade Commission.
See what others are saying: (Business Insider) (CBS News) (Fierce Healthcare)
Instagram Testing New Tools To Verify Users Are Over 18
The new tools include AI software that analyzes video footage of a person’s face to verify their age.
Instagram Cracks Down on Underage Users
Instagram is testing new features in the United States to verify the age of users who claim to be over 18 years old.
According to a statement from Instagram’s parent company, Meta, the tools will only apply to users who seek to change their age from under 18 to over 18. The platform previously asked for users to upload their ID for verification in this process, but on Thursday, it announced there will be two new methods for confirming age.
One of the strategies was referred to as “social vouching.” Using this option, people can request that three mutual Instagram followers over the age of 18 confirm their age on the platform.
The other method allows users to upload a video selfie of themselves to be analyzed by Yoti, third-party age verification software. Yoti then estimates a person’s age based on their facial features, sends that estimate to Meta, and both companies delete the recording.
According to Meta, Yoti cannot recognize or identify a face based on the recording and only looks at the pixels to determine an age. Meta said that Yoti “is the leading age verification provider for several industries around the world,” as it has been used and promoted by social media companies and governmental organizations.
Still, some question how effective it will be for this specific use. According to The Verge, while the software does have a high accuracy rate among certain age groups and demographics, data also shows it is less precise for female faces and faces with darker skin tones.
Issues With Kids on Instagram
Meta argues that it is important for Instagram to be able to discern who is and is not 18, as it impacts what version of the app users have access to.
“We’re testing this so we can make sure teens and adults are in the right experience for their age group,” the company’s statement said.
“When we know if someone is a teen (13-17), we provide them with age-appropriate experiences like defaulting them into private accounts, preventing unwanted contact from adults they don’t know and limiting the options advertisers have to reach them with ads,” it continued.
These changes come as Instagram has been facing increased pressure to address the way its app impacts younger users.
Only children 13 and older are allowed to have Instagram accounts, but the service has faced criticism for not doing enough to enforce this. A 2021 survey of high school students found that nearly half of the respondents had created a social media account of some kind before they were 13.
The company also recently came under fire after The Wall Street Journal published internal Meta documents revealing that the company knew that it harmed teens, including by worsening body image issues for young girls and women.
See what others are saying: (The Verge) (The Wall Street Journal) (Axios)
Elon Musk Threatens to Fire Employees Unless They Work in Person Full-Time
The world’s richest man in the world previously suggested that the popularity of remote work has “tricked people into thinking that you don’t actually need to work hard.”
“If You Don’t Show up, We Will Assume You Have Resigned”
On Wednesday, Electrek published two leaked emails apparently sent from Elon Musk to Tesla’s executive staff threatening to fire them if they don’t return to work in person.
“Anyone who wishes to do remote work must be in the office for a minimum (and I mean *minimum*) of 40 hours per week or depart Tesla,” he wrote. “This is less than we ask of factory workers.”
“If there are particularly exceptional contributors for whom this is impossible, I will review and approve those exceptions directly,” he continued.
Musk then clarified that the “office” must be a main office, not a “remote branch office unrelated to the job duties.”
“There are of course companies that don’t require this, but when was the last time they shipped a great new product? It’s been a while,” he wrote in the second email.
Later on Wednesday, a Twitter user asked Musk to comment on the idea that coming into work is an antiquated concept.
He replied, “They should pretend to work somewhere else.”
The Billionaire Pushes People to Work Harder
Musk has a history of pressuring his employees and criticizing them for not working hard enough.
“All the Covid stay-at-home stuff has tricked people into thinking that you don’t actually need to work hard. Rude awakening inbound,” he tweeted last month.
Three economists told Insider that remote work during the pandemic did not damage productivity.
“Most of the evidence shows that productivity has increased while people stayed at home,” Natacha Postel-Vinay, an economic and financial historian at the London School of Economics, told the outlet.
Musk is notorious for criticizing lockdown mandates and went so far as to call them “fascist” during a Tesla earnings call in April 2020.
Not long before that, Tesla announced that it would keep its Fremont, California plant open in defiance of shelter-in-place orders across the state.
In an interview with The Financial Times last month, Musk blasted American workers for trying to stay home, comparing them to their Chinese counterparts whom he said work harder.
“They won’t just be burning the midnight oil. They will be burning the 3 a.m. oil,” he said. “They won’t even leave the factory type of thing, whereas in America people are trying to avoid going to work at all.”
That same day, Fortune published an article detailing how Tesla workers in Shanghai work 12-hour shifts, six days out of the week, sometimes sleeping on the factory floor.