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Ticketmaster Slammed Over Updated Language in Refund Policy

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  • Ticketmaster updated language in its refund policy to only promise returns for canceled events.
  • The previous language also included refunds for postponed and rescheduled events, so many assumed the change was suspicious given the number of shows effected by the coronavirus pandemic.
  • Ticketmaster claims that the language update was only intended to clarify that refunds for postponed/rescheduled shows were never up to them, but instead event organizers.
  • StubHub was also slammed for changing its refund policy. Rather than a full refund, StubHub users will get a credit worth 120% of the original cost of their ticket but only if an event is canceled.

Language Change in Refund Policy Causes Outrage

Ticketmaster updated the language in its refund policy amid the coronavirus pandemic, causing confusion and anger from ticketholders hoping to get their money back for canceled events. 

Ticketmaster’s refund policy previously stated that “refunds are available if your event is postponed, rescheduled or canceled.” Now, it’s been cut down to say that “refunds are available if your event is canceled,” leaving postponed and rescheduled shows in limbo. 

As the coronavirus spreads artists like Justin Bieber, BTS, and others have postponed shows left and right, meaning a lot of fans are wondering if a refund will be coming their way. Many have taken their frustrations to Twitter. Some hoped that artists would move to fully canceling tours to aid refunds, while others thought this should motivate artists to move their sales from Ticketmaster to other platforms. 

Rep. Katie Porter (D-CA) also tweeted about the new policy language, saying the ticket selling giant was in a “competition to provide the worst customer service in any industry.

Ticketmaster Claims Policy is Consistent

Ticketmaster, however, is claiming that there has not actually been a change in their policy. The company gave statements to USA Today and the New York Times claiming their refund policy has remained consistent, and that this was simply a change in wording for clarity.

Ticketmaster put out a blog post in March titled “Information Regarding the Cancellation and Rescheduling of Live Events” to explain its policy moving forward as events were forced to cancel due to COVID-19 concerns.

“As we receive updates from artists, teams and show organizers on their postponed and rescheduled events, as well as their individual refund policies, we will be providing fans with the latest news on their event status via this comprehensive information portal,” the company wrote. 

In that portal, fans can view the status of upcoming events to see if their shows had been canceled. 

“As always, canceled events are automatically refunded,” the post continued. “If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.”

All of this was essentially to say that refunds could still be offered in the event of a postponed or rescheduled concert, but the responsibility lies with the event’s organizer, not Ticketmaster. Ticketmaster claims that this has always been the case, but fans were still irritated as the initial wording of their refund policy implied guaranteed refunds.

Some have also had trouble getting money refunded to their accounts. One concert goer told the New York Times that of the many shows she had lined up this year that are no longer happening, but she has not seen the money for any. 

“I have about $3,000 tied up in these tickets,” she said. “This is my money that they are holding hostage.”

Some artists have given fans varying information about what will happen to their tickets now that their concerts are put on hold. Former One Direction star Niall Horan, who canceled his 2020 tour, told his fans they will get full refunds, and to visit his website for more information. On the other hand, Justin Bieber, who postponed his tour, told fans to hang tight to their tickets while new dates are being settled. 

Others, like Camila Cabello, are simply telling fans that more information is coming down the pipeline. 

Anger at StubHub

Ticketmaster is not the only ticket vendor causing frustrations with their refund policy. The latest changes to StubHub’s refund policy have also raised eyebrows. If an event is postponed, tickets remain with the buyer until a new date has been selected. If it has been rescheduled, StubHub send the new details but if the buyer cannot make it, no refund will be given. SubHub users will be left to resell the ticket on the site. 

If the event has been cancelled, StubHub will give the buyer a coupon worth 120% of the original order that can be used through the end of 2021 as a credit on their account. In no case was a full cash refund offered.

As a result of this, StubHub is being sued, with some saying they should be legally obligated to give money back for canceled events. Some have also complained that refund credits have not made it to their accounts within the promised timeframes. 

Impact on Concert Industry

Fans are not the only ones who stand to lose from canceled events during this pandemic. According to Pollstar, the concert industry could lose close to $9 billion this year if events remain blacked out. That means that along with ticket sellers and venues, several jobs related to these massive events could be at risk.

“Each tour pays or helps pay the salaries of tens, if not hundreds of thousands who work in venues, production, marketing, concessions, security, box offices, sponsorships and more,” Pollstar notes. “Consider: each parked bus that would have been carrying crew not only includes other passengers who would be earning a living, but every night in every city on the route, hundreds of people would have been involved in making the magic happen at venues that now sit empty.”

See what others are saying: (New York Times) (USA Today) (LoudWire)

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Netflix To Invest $100 Million in Diversity Initiative

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  • Netflix will invest $100 million into a creative equity fund over the next five years in an effort to boost diversity both in front of and behind the camera. 
  • This comes after the streaming service released a report on diversity in its original programming, which found that the company made strides for women and Black characters on screen but lacked in other areas.
  • For both film and television, Latino characters only made between 1.7% and 5% of lead roles and main cast members, despite being 12% of the U.S. population.
  • The report also found that just 2% of speaking roles in film and 3.3% of speaking roles in series were for LGBTQ characters.

Netflix Invests in Diversity

Netflix announced plans on Friday to invest $100 million into a creative equity fund over the next five years in an effort to boost diversity in all areas of production.

Ted Sarandos, the co-CEO of Netflix, wrote in a blog post explaining that this fund will invest in company programs aimed at identifying, training, and providing job opportunities for-up-and coming talent in the industry. It will invest in numerous organizations with “a strong track record of setting underrepresented communities up for success in the TV and film industries.

This comes as the streaming giant just released a massive report on its own diversity, done by Dr. Stacy Smith and the USC Annenberg Inclusion Initiative. The study analyzed 180 scripted series and 126 films Netflix released in 2018 and 2019 to find where the studio has succeeded and where it needs to break ground. 

Dr. Smith said a report of this nature is both unique and historic. 

“At the Annenberg Inclusion Initiative, we’re not aware of any other company taking a leadership role and making their findings as transparent and rolling out those results to all the communities,” she claimed in a video explaining the results of her research. 

“Given the size and scope of Netflix content, particularly as it relates to its entertainment industry peers, the results show one thing very clear — Netflix is committed to inclusion across its content portfolio,” she continued. 

Findings of the Report

Among the more positive findings, the report said that Netflix programs reflect gender equality when it comes to main roles, with 48% of films and 54% of shows having women leads or co-leads. It also found that 19% of lead roles went to male and female characters with unrepresented backgrounds, which is more than the industry at large did in the top grossing films of 2018 and 2019.  

When it comes to behind-the-camera film roles for women, Netflix is also outpacing the progress the industry is making overall. The company hired women to direct 23% of its movies, compared to just 7.6% of women who directed the top grossing films of 2018 and 2019. Netflix also employed female writers and producers at a significantly higher rate. 

The report found that the more women were working behind the camera, the more women wound up in front of it as well. 

“Inclusion happens when women are given the keys to the kingdom,” Dr. Smith said in a video explaining the results of her research. 

Still, there were many strides Netflix has yet to make when it comes to representation. While it did hire women of color to direct its films at three times the rate the industry in general did, they still only totaled just over 6% of directors for the studio. When it came to women of color directing television, Netflix fell behind industry-wide statistics. 

The report found that 15% of leads and co-leads were Black characters and almost 20% of main casts were Black, which is on par for the U.S. population. However, when it comes to other underrepresented groups, the studio lacked. 

For both film and television, Latino characters only made up between 1.7% and 5% of leads or main cast members, despite being 12% of the U.S. population. Additionally, the report noted that when it came to series, just 3% of creators and producers and 2% of writers and directors were Latino. For film, the studio employed just one Latino writer and director and only five producers. 

LGBTQ characters and characters with disabilities were likewise underrepresented. Just 2% of speaking roles for film and 3.3% of speaking roles for TV went to characters that identified as LGBTQ. 

Less than 2% of speaking film characters and 2.4% of speaking television characters had disabilities, compared to 27% of the American population identifying as having some sort of disability. 

What Netflix Will Do Next

Netflix plans to take this data and build upon its findings. 

“Great stories can truly come from anywhere, be created by anyone, whatever their background, and be loved everywhere,” Sarandos wrote. “And by better understanding how we are doing, we hope to stimulate change not just at Netflix but across our industry more broadly.”

During a virtual symposium, leaders at Netflix discussed the research and why it is important to the industry and the company. 

“Part of young boys and girls seeing themselves, seeing who they are in those roles and making sure that we don’t have ‘Black Panther’ once a decade, that we have films where young people of color, young women can see themselves as heroes in active roles,” Netflix’s Vice President of Global film, Scott Stuber said. 

He added that the new Netflix film “Jingle Jangle” starring Kegan Michael Key and Forest Whitaker was just one recent example of diversity on screen making a difference. 

“The outpouring from the Black community, having a holiday film that represented them and their families, was an incredible thing for our filmmaker and for our company. And I think we have to continue to think in those terms.”

Sarandos says Netflix is committed to its work with Dr. Smith and the USC Annenberg Inclusion Initiative. The two will work together to release a report every two years between now and 2026. 

See what others are saying: (Variety) (Deadline) (New York Times)

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Lady Gaga’s Dog Walker Shot, Singer’s 2 French Bulldogs Stolen

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  • Lady Gaga’s dog walker, 30-year-old Ryan Fischer, was shot Wednesday night by thieves in Los Angeles who stole two of the singer’s French Bulldogs.
  • Fischer was transported to the hospital in unknown condition, though he appeared responsive when talking to authorities at the scene. 
  • Gaga is reportedly offering a $500,000 reward for the safe return of her pets. 
  • Authorities said it wasn’t yet clear if the suspect knew the dogs belonged to Gaga, noting that French Bulldogs are often targeted because they’re expensive and in high demand.

Dog Walker Shot in Armed Robbery

Lady Gaga’s dog walker was shot and robbed of the singer’s two French bulldogs in Los Angeles Wednesday night, according to TMZ.

The incident happened at around 9:40 p.m. and the suspects remain at large. The victim, 30-year-old Ryan Fischer was transported to the hospital in unknown condition, though he appeared responsive when talking to authorities at the scene.

Aerial footage from ABC7 shows Fischer lying on the sidewalk as responders rushed to help him, cradling Gaga’s third dog who managed to run away from the attackers.

Tabloids initially reported that Fischer was shot in the chest four times and was recovering well, but authorities have not explicitly confirmed many details about his condition at this point.

TMZ then released a graphic surveillance video Thursday of the entire ordeal. The footage shows Fischer being grabbed by the robbers, who appear to shoot him once before driving off in a white car with two of the three dogs he was walking.

In the video, Fischer can be heard desperately calling out for help, saying he was shot in the chest.

Suspects At Large, Motives Unknown

Authorities said it wasn’t yet clear if the suspect knew the dogs belonged to Gaga, noting that French Bulldogs are often targeted because they’re expensive and in high demand.

According to TMZ, Gaga, who is currently in Rome shooting a new movie, is “extremely upset.” Several outlets claim she is offering a $500,000 reward for the safe return of her pets “no questions” asked.

An email address has also been created for anyone who may have information about the case: KojiandGustav@gmail.com.

See what others are saying: (PEOPLE) (TMZ) (ABC7)

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U.K. Health Official Pushes Back Against Gwyneth Paltrow’s COVID-19 Recovery Advice

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  • Professor Stephen Powis, a senior official from the U.K.’s National Health Service, is warning people against following recommendations that actress and Goop founder Gwyneth Paltrow shared for dealing with long-term COVID-19 cases.
  • Among other things, Paltrow said she is doing “intuitive fasting,” eating several sugar-free products, and taking Goop vitamins and “super powders” to regain the energy she lost after suffering from the coronavirus.
  • While Powis said he wishes her well in her recovery, he added, “some of the solutions she’s recommending are really not the solutions we’d recommend in the NHS.”
  • “We need to take long Covid seriously and apply serious science,” he continued. “All influencers who use social media have a duty of responsibility and a duty of care around that.”

Paltrow Gives Long-Term COVID Suggestions

A top health official in the United Kingdom is urging people against the recommendations that actress Gwyneth Paltrow shared for dealing with long-haul effects of COVID-19. 

Paltrow, who is the founder of the wellness blog Goop, wrote in a recent post that she caught COVID-19 early on and it left her with long-term brain fog and fatigue.

She also said she had high levels of inflammation in her body, so she consulted Dr. Will Cole, a “functional medicine practitioner” who is not a medical doctor, rather a “doctor of natural medicine,” to find a solution. She began his “intuitive fasting” protocol, which is a keto and plant-based, but “flexible,” diet that requires her to fast every day until 11:00 am. 

Paltrow recommended several foods and other products that fit in with this lifestyle, including sugar-free kimchi, sugar-free kombucha, and frequent use of coconut aminos. She also said she has been doing an infrared sauna and drinking sugar-free, alcohol-free and calorie-free cocktails called Seedlip. (She added that she prefers to drink those out of a $112 old fashioned glass, which is currently sold out on Goop’s website.)

Paltrow, of course, also touted some of Goop’s own vitamin products. She said that the Madame Ovary supplement and G.Tox Detoxifying Superpowder, in particular, are “critical for me right now.”

She added in her post that she has more energy as a result. “Everything I’m doing feels good, like a gift to my body,” she wrote.

NHS Leader Urges Caution

However, Professor Stephen Powis, a senior National Health Service official, is not so sold on her regimen. 

“In the last few days I see Gwyneth Paltrow is unfortunately suffering from the effects of Covid. We wish her well, but some of the solutions she’s recommending are really not the solutions we’d recommend in the NHS,” he said, according to a BBC News report. 

“We need to take long Covid seriously and apply serious science,” he continued. “All influencers who use social media have a duty of responsibility and a duty of care around that.”

When it comes to what people with long-term COVID-19 symptoms should be doing, many health officials have recommended going to post-COVID clinics. Research on long-term coronavirus cases is still ongoing and trips to these clinics can aid that research and hopefully provide patients with some answers. 

This is far from the first time Paltrow, who has recommended vaginal jade eggs and sells expensive vitamin supplements, has come under fire for her medical advice. It is also not the first time her remarks regarding the coronavirus pandemic have faced backlash. 

In a recent interview with The New York Times, she seemingly suggested that mask-wearing became a trend after she wore one in February, long before they became mandated in the U.S.

“This is a familiar pattern in my life,” she told the outlet. “I do something early, everyone is like, ‘What is she doing? She’s insane.’ And then it’s adopted by the culture.”

See what others are saying: (BBC News) (The Guardian) (The Hill)

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