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Ticketmaster Slammed Over Updated Language in Refund Policy

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  • Ticketmaster updated language in its refund policy to only promise returns for canceled events.
  • The previous language also included refunds for postponed and rescheduled events, so many assumed the change was suspicious given the number of shows effected by the coronavirus pandemic.
  • Ticketmaster claims that the language update was only intended to clarify that refunds for postponed/rescheduled shows were never up to them, but instead event organizers.
  • StubHub was also slammed for changing its refund policy. Rather than a full refund, StubHub users will get a credit worth 120% of the original cost of their ticket but only if an event is canceled.

Language Change in Refund Policy Causes Outrage

Ticketmaster updated the language in its refund policy amid the coronavirus pandemic, causing confusion and anger from ticketholders hoping to get their money back for canceled events. 

Ticketmaster’s refund policy previously stated that “refunds are available if your event is postponed, rescheduled or canceled.” Now, it’s been cut down to say that “refunds are available if your event is canceled,” leaving postponed and rescheduled shows in limbo. 

As the coronavirus spreads artists like Justin Bieber, BTS, and others have postponed shows left and right, meaning a lot of fans are wondering if a refund will be coming their way. Many have taken their frustrations to Twitter. Some hoped that artists would move to fully canceling tours to aid refunds, while others thought this should motivate artists to move their sales from Ticketmaster to other platforms. 

Rep. Katie Porter (D-CA) also tweeted about the new policy language, saying the ticket selling giant was in a “competition to provide the worst customer service in any industry.

Ticketmaster Claims Policy is Consistent

Ticketmaster, however, is claiming that there has not actually been a change in their policy. The company gave statements to USA Today and the New York Times claiming their refund policy has remained consistent, and that this was simply a change in wording for clarity.

Ticketmaster put out a blog post in March titled “Information Regarding the Cancellation and Rescheduling of Live Events” to explain its policy moving forward as events were forced to cancel due to COVID-19 concerns.

“As we receive updates from artists, teams and show organizers on their postponed and rescheduled events, as well as their individual refund policies, we will be providing fans with the latest news on their event status via this comprehensive information portal,” the company wrote. 

In that portal, fans can view the status of upcoming events to see if their shows had been canceled. 

“As always, canceled events are automatically refunded,” the post continued. “If an event organizer is offering refunds for postponed or rescheduled events, a refund link will appear on your Ticketmaster account. Otherwise, you are encouraged to periodically check back online to see if the status of their event has changed.”

All of this was essentially to say that refunds could still be offered in the event of a postponed or rescheduled concert, but the responsibility lies with the event’s organizer, not Ticketmaster. Ticketmaster claims that this has always been the case, but fans were still irritated as the initial wording of their refund policy implied guaranteed refunds.

Some have also had trouble getting money refunded to their accounts. One concert goer told the New York Times that of the many shows she had lined up this year that are no longer happening, but she has not seen the money for any. 

“I have about $3,000 tied up in these tickets,” she said. “This is my money that they are holding hostage.”

Some artists have given fans varying information about what will happen to their tickets now that their concerts are put on hold. Former One Direction star Niall Horan, who canceled his 2020 tour, told his fans they will get full refunds, and to visit his website for more information. On the other hand, Justin Bieber, who postponed his tour, told fans to hang tight to their tickets while new dates are being settled. 

Others, like Camila Cabello, are simply telling fans that more information is coming down the pipeline. 

Anger at StubHub

Ticketmaster is not the only ticket vendor causing frustrations with their refund policy. The latest changes to StubHub’s refund policy have also raised eyebrows. If an event is postponed, tickets remain with the buyer until a new date has been selected. If it has been rescheduled, StubHub send the new details but if the buyer cannot make it, no refund will be given. SubHub users will be left to resell the ticket on the site. 

If the event has been cancelled, StubHub will give the buyer a coupon worth 120% of the original order that can be used through the end of 2021 as a credit on their account. In no case was a full cash refund offered.

As a result of this, StubHub is being sued, with some saying they should be legally obligated to give money back for canceled events. Some have also complained that refund credits have not made it to their accounts within the promised timeframes. 

Impact on Concert Industry

Fans are not the only ones who stand to lose from canceled events during this pandemic. According to Pollstar, the concert industry could lose close to $9 billion this year if events remain blacked out. That means that along with ticket sellers and venues, several jobs related to these massive events could be at risk.

“Each tour pays or helps pay the salaries of tens, if not hundreds of thousands who work in venues, production, marketing, concessions, security, box offices, sponsorships and more,” Pollstar notes. “Consider: each parked bus that would have been carrying crew not only includes other passengers who would be earning a living, but every night in every city on the route, hundreds of people would have been involved in making the magic happen at venues that now sit empty.”

See what others are saying: (New York Times) (USA Today) (LoudWire)

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Netflix Reinstates Employee Who Crashed Director-Level Meeting After Criticizing Dave Chapelle

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Terra Field had publicly accused Chappelle of making transphobic remarks in his new stand-up special “The Closer” just days before she was suspended.


Netflix Reinstates Terra Field

Netflix reinstated a transgender employee who was critical of Dave Chappelle’s new stand-up special after suspending her for attending a director-level meeting without an invitation. 

Terra Field tweeted on Tuesday that she was reinstated once the company determined “there was no ill-intent in” her decision to attend the meeting.

“I’m going to take a few days off to decompress and try to figure out where I’m at,” she added. “At the very least, I feel vindicated.”

Field also shared an email Netflix sent her regarding her suspension being lifted. 

“Our investigation did not find that you joined the QBR meeting with any ill intent and that you genuinely didn’t think there was anything wrong with seeking access to this meeting,” the email said. “Additionally, when a Director shared the link it further supported that this was a meeting you could attend.”

Field’s suspension came just days after she tweeted a viral thread criticizing Chappelle’s latest program on Netflix, “The Closer.” She was one of many activists who claimed Chappelle’s set was transphobic and encouraged Netflix to take action. Field wrote that his comments attacked “the very validity of transness.” Netflix insisted those tweets had nothing to do with her suspension. 

Field reportedly attended the director-level meeting with two other employees who were also suspended. A spokesperson for Netflix told Deadline that those two staffers have likewise been reinstated and the company “will be distributing broader guidance about meetings and clarifying which are for which people.”

Netflix’s Response to Dave Chappelle Controversy

Netflix, for its part, has defended Chappelle and rejected calls to remove “The Closer” from the streaming service.

“It never feels good when people are hurting, especially our colleagues,” Netflix co-CEO Ted Srandos wrote in an internal memo. “You should also be aware that some talent may join third parties in asking us to remove the show in the coming days, which we are not going to do.”

“We don’t allow titles on Netflix that are designed to incite hate or violence, and we don’t believe The Closer crosses that line,” he added. “I recognize, however, that distinguishing between commentary and harm is hard, especially with stand-up comedy which exists to push boundaries. Some people find the art of stand-up to be mean spirited but our members enjoy it, and it’s an important part of our content offering.”

Among other things, Chappelle took time in his special to defend author J.K. Rowling, who previously faced backlash over a series of transphobic remarks she made. Chappelle said he agreed with Rowling.

“I’m team TERF,” he added. “I agree. I agree, man. Gender is a fact.”

Chappelle went on to make jokes about Caitlyn Jenner before comparing the genitalia of transgender women to Beyond and Impossible meat.

Many employees at Netflix are still frustrated with the way the platform has handled the controversy surrounding “The Closer.” According to The Verge, a trans employee resource group is planning a walkout on Oct. 20.

“Trans Lives Matter. Trans Rights Matter,” the group said in a memo. “And as an organization, Netflix has continually failed to show deep care in our mission to Entertain the World by repeatedly releasing content that harms the Trans community and continually failing to create content that represents and uplifts Trans content. We can and must do better!”

See what others are saying: (The Verge) (Deadline) (The New York Times)

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Lil Nas X and Bella Poarch May Have Abandoned Plans To Participate In TikTok NFT Program

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Lil Nas X’s TikTok NFT was scheduled to debut a week ago and is still not available to the public.


Creators Allegedly Leave TikTok’s NFT Program

Musicians Lil Nas X and Bella Poarch may have quietly exited TikTok’s new NFT collection, according to a report from Rolling Stone.

TikTok first announced the line, which is called “TikTok Top Moments,” at the end of September. It involves a series of creator-led NFTs, or non-fungible tokens, which are unique and tradeable digital assets. TikTok’s NFTs can be purchased with the cryptocurrency Ethereum. According to a press release, the money will “largely go directly to the creators and NFT artists involved.”

TikTok said that creators like Poarch, Lil Nas X, Grimes, Curtis Roach, Brittany Broski, and more would be participating in the program. The company called NFTs an “empowerment tool” that will allow these creators to “be recognized and rewarded for their content.” It planned to debut the collection on Oct. 6 with Lil Nas X’s NFT, but that token has still not been made available. A source told Rolling Stone that it may never be released. 

NFT Rollout Described as “A Mess”

The outlet also reported that Poarch is “actively contemplating pulling out of the program due to worries about its execution.” According to Rolling Stone, three sources familiar with the rollout of the program have described it as “a challenge,” “a mess,” and “a complete joke.”

Those sources claimed that in order to secure Poarch’s initial participation, TikTok offered her marketing support worth potentially $4 million for her next release. The company also allegedly promised to use one of her songs in an end-of-year campaign. A spokesperson for TikTok, however, described these claims as “not accurate.”

Neither Poarch nor Lil Nas X has commented on their participation yet. Meanwhile, TikTok declined to answer Rolling Stone’s questions about the status of their NFTs. 

Some of TikTok’s announced NFTs have gone public, though. Throughout Tuesday, Roach’s “Bored in the House” video was up for auction on the platform Immutable. 

NFTs took the internet by storm in early 2021, but their popularity peaked in May and declined throughout the summer. Celebrities, tech moguls, and everyday people featured in viral memes have hopped on the trend and made millions doing so. 

According to Rolling Stone, TikTok has valued some of its own NFTs at $1 million. Now, it’s unclear if those tokens will ever hit the market.

See what others are saying: (Rolling Stone) (Dexerto)

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Ariana Grande, Bella Hadid, and Others Honor World Mental Health Day

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A slew of stars acknowledged the day by sharing personal stories and making hefty donations to organizations that offer mental health resources.


Celebrities Donate to Mental Health Organizations

Major celebrities honored World Mental Health Day on Sunday by speaking candidly about their mental health struggles and donating to nonprofits.

Singer Ariana Grande announced that she is donating $5 million worth of free therapy through the online counseling platform Better Help. The star previously partnered with the company over the summer to give $1 million in therapy to fans and opted to throw more money at the program following its success. 

“I acknowledge that there are very real barriers when it comes to accessing mental health resources, and while this is only one small gesture (and a much larger systemic problem remains) I wanted to do this again with @betterhelp in hopes of bringing access to a few more people and perhaps inspiring a few of you to try something new and prioritize your own healing,” Grande wrote on Instagram. 

Those interested can sign up for a free first month of Better Help and get an additional 15% off the second month. 

Model Bella Hadid also pledged to donate to mental health resources. She teamed up with the beverage company Kin Euphorics, which will donate 10% of its October sales to Gurls Talk, a nonprofit that gives adolescent girls a space to talk about mental health, along with various educational tools to aid those discussions. Hadid will match those donations.

“Dealing with mental illness for most of my life, bringing awareness to the education of mental health through my platform is something that I will continue to do until our mental is just as respected as our physical,” Hadid wrote. “I want everyone who struggles daily to know that you are not alone.”

Stars Share Resources and Personal Stories

Meanwhile, actress and singer Selena Gomez used her new makeup brand Rare Beauty to share statistics about the prevalence of mental illness and the efforts to combat it. The company, which has previously focused on several mental health initiatives, shared that just 1.3% of philanthropic investments go towards supporting mental health.

The company additionally cited information from an American Psychological Association report, which revealed that young people are particularly vulnerable to mental health struggles. It found that seven out of 10 Gen Z adults are more likely to report experiencing depression symptoms compared to other generations. 

Gomez shared Rare Beauty’s post to her own story as well. 

Singer Olivia Rodrigo similarly opened up about mental health and therapy during an interview with CBS that aired Sunday. In it, she said she has been in therapy since she was 16, which she believes has helped her both personally and professionally.

“That was a really big, life-changing moment,” she said. “I’ve learned so much about myself.” 

“I think there’s sometimes a stigma around it, too, like I was saying,” the singer continued. “Sometimes people are like, ‘Oh, you don’t need that. You have so much. Your life is so great. What are your problems?’ I think that’s definitely a thing that sometimes older people can do to younger people to kind of trivialize what they’re going through.” 

See what others are saying: (Billboard) (E! News) (Complex)

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