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Zoom’s Sudden Popularity Draws Attention to App’s Privacy Risks

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  • As more and more people use Zoom for virtual gatherings, several have raised concerns about privacy issues in the app.
  • One issue is that meeting hosts have the ability to save meetings to a cloud and monitor some behavior of attendees.
  • Many using the app have also experienced “zoombombers,” which are trolls making their way into calls, showing graphic and explicit content. 
  • Zoom has responded to one major criticism: its ability to share data with Facebook. Vice’s Motherboard found that the app could do so on Thursday and by Friday, Zoom got rid of that code.

Host Capabilities

As video chatting app Zoom increases in popularity while students and employees work from home, critics are afraid the app may have glaring privacy issues that users are unaware of. 

Zoom has become widely-used since millions of people across the country were forced inside because of the coronavirus. From meetings, to lectures to virtual boozy Sunday brunches, it has become the app of choice for video chatting in quarantine. Even Prime Minister Boris Johnson has used it to conduct government meetings in the U.K.

Calls on the app can be set up by a “host” who initiates scheduling the call, but many allege that these hosts are given too much power on Zoom. The app offers tools that, depending on the subscription tier-one belongs to, allow hosts to access what some may consider private information. 

One feature called “attention tracking” lets the host of a meeting see if an attendee does not have Zoom in focus for more than 30 seconds. This means that if an attendee is active in a window other than Zoom– to look at other documents, message a colleague, or watch the world collapse live on Twitter for 30 seconds– the host is made aware of this. They don’t see what the attendee is specifically doing, just that the Zoom window has become inactive. 

Still, the idea of this happening while you could be completely unaware has made a lot of people uneasy. Justin Brookman, director of privacy and technology policy at Consumer Reports  said this kind of feature should not exist. 

“If you’re teleworking on a home computer, your boss shouldn’t be able to monitor what’s on your screen,” he said in an article on Consumer Reports. “Zoom should get rid of attention tracking mode, or at the very least make participants aware when it’s on.” 

And this isn’t the only thing hosts can do that some see as potentially dangerous. There are several options that allow Zoom meetings to be recorded. One that some find particularly concerning is cloud recording, which is exclusively for paid subscribers and can only be done by hosts. It allows the video, audio, and a transcription of the meeting to be stored in the Zoom cloud. From there it can be accessed and downloaded by authorized employees at a company so that people who were not part of the meeting can read or watch it back. 

“Zoombombing”

Zoom’s issues extend past the powers a host has. There have also been reports about trolls being able to hack into Zoom meetings, something that has been called “zoombombing.” According to a report from TechCrunch, zoombombers are hopping into meetings and showing graphic content like pornography or violent imagery.

In one case, a public Zoom Work From Home Happy Hour was attacked with sexually explicit video and images. Despite the hosts’ many attempts to boot the zoombomber out of the meeting, they were able to re-enter under a new name. To stop this from happening, the hosts had to end the call.

That’s not the only time something like this has happened. NBC talked to a couple that read children’s books to kids stuck at home via Zoom. Ruha Benjamin, an associate professor of African American studies at Princeton University, was leading the call and told NBC that while she was reading to the kids, an image of a “chubby white man in a thong” popped up.

At first, she did not know if everyone could see it, but then a male voice began to repeatedly say the n-word for all 40 kids on the call to hear. She then had to shut the call down and told the outlet, “we knew it was a malicious, targeted thing. My husband and I are both African American.”

Virtual classrooms, religious services, and various other places have also been targets of this kind of harassment. Zoombombers have the ability to do this for a couple of reasons. First, if a Zoom call is public or if the link has been made public, anyone who wants to join can. Second, Zoom’s default settings allow anyone in a call to get screen time. A host does not need to grant an attendee access. Some of this can be changed in Zoom’s advanced settings if a user knows to look for it, but otherwise, this is the way the app will do things on its own.

Entrepreneur Alex Miller shared a Twitter thread giving tips on how to best protect your Zoom calls from hackings like this. 

You can disable the “join before host” feature so that no one can enter a chat and do something inappropriate without the host knowing. Zoom users can also add a co-host so that multiple people can remain on guard. Screen sharing can also be changed to host only.

On top of this, users can also disable file transfers and prevent removed people from joining the call again.

Info Sharing With Facebook

Zoom has also responded to another issue that was found within the app. A Thursday report from Vice’s Motherboard found that Zoom could send data to a company that is perhaps most well known for data privacy controversies: Facebook. This could happen even if you don’t even have a Facebook account.

One day after this report came out, Zoom removed the code that allowed this. According to Motherboard, Zoom would connect to Facebook’s Graph API, which is the main way developers get data in or out of Facebook. Zoom would then notify Facebook when a user opens the app and give details on the device they are doing so from, including the model, location, phone carrier, and a “unique advertiser identifier created by the user’s device which companies can use to target a user with advertisements.” Nothing in their privacy policy explicitly addressed this. 

When Zoom told Motherboard they were getting rid of this code, they explained that the issue had to do with their SDK, or software development kit, which is a bunch of code that can be used to implement app features, but can also send data to third parties.

“Zoom takes its users’ privacy extremely seriously,” they said in a statement to Motherboard. “We originally implemented the ‘Login with Facebook’ feature using the Facebook SDK in order to provide our users with another convenient way to access our platform. However, we were recently made aware that the Facebook SDK was collecting unnecessary device data.”

Zoom also confirmed that the information being collected was not personal user information, but device information, which lined up with Motherboard’s findings. 

See what others are saying: (The Guardian) (Forbes) (BBC)

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Right-Wingers Are Turning Against Chick-fil-A

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Some have accused the company of joining a woke “cult” after learning of its diversity, equity, and inclusion initiative.


Chick-fil-A Goes “Woke”

Conservatives are condemning Chick-fil-A after learning of the fast food chain’s commitments to diversity, equity, and inclusion.

Some have accused the brand of bowing “to the Woke mob.” Others have debated boycotting the chain.

It’s unclear when exactly Chick-fil-A began its DEI campaign, but according to LinkedIn, the current Vice President of DEI, Erick McReynolds, has been working in the department since 2020 before taking on his current role in 2021. It is also unclear why right-wingers on Twitter have just now discovered Chick-fil-A’s DEI website, but many spent a chunk of Tuesday morning lambasting the company for working to promote diversity. 

Chick-fil-A’s DEI page is titled “Committed to being Better at Together.” 

“Modeling care for others starts in the restaurant, and we are committed to ensuring mutual respect, understanding and dignity everywhere we do business,” McReynolds said in a statement on the website. 

Chick-fil-A is no stranger to boycott campaigns, though those efforts usually come from the opposite side of the political aisle. The company, known for its strong Christian ties, has been criticized for donating to groups with anti-LGBTQ missions. As a result, many on the left have refused to eat there, while it has been a haven for those on the right. 

Conservatives, however, have become increasingly outraged by DEI initiatives. Chick-fil-A’s website, which only vaguely outlines its DEI efforts, still seems to be enough for the right to change its tune about the brand. 

“Even our beloved Chick-Fil-A has fallen to the DEI cult,” one person tweeted. “the same agenda that is turning our beloved military woke.”

“It’s becoming an epidemic that even Christian companies are being strong-armed to participate in,” the tweet continued. 

Old Clip of Chairman Resurfaces 

Some have also started resurfacing an old clip of Chick-fil-A Chairman Dan Cathy speaking on a panel about racism during the summer of 2020. During the discussion, he talked about repentance and said that if you ever see someone who needs their shoes shined, you should do it. He then walked over to a Black person on the panel, got on his knees, and shined their shoes.

“There’s a time in which we need to have, you know, some personal action here, and maybe we need to give them a hug, too,” Cathy said while shining the shoes.

“I bought about 1,500 of these and I gave them to all our Chick-fil-A operators and staff a number of years ago,” Cathy continued, in reference to his shoe-shining brush. “So, any expressions of a contrite heart, of a sense of humility, a sense of shame, a sense of embarrassment begat with an apologetic heart — I think that’s what our world needs to hear today.”

The clip caused a stir when the events first unfolded, and has prompted a new wave of anger now. Some are accusing Cathy of being “a woke, anti-American, anti-white BLM boot licker” who thinks all white people need to shamefully shine the shoes of Black people to apologize for racism, though that is not what he said. 

These boycott calls are just the latest from conservatives who have been on a rampage against any company supporting any social cause they deem as “woke.” Earlier this year, the political right took a stand against Bud Light after it included a trans influencer in a sponsored Instagram post. Just last week, Target and Kohls faced boycotts over items in their Pride Month collections. 

See what others are saying: (The Hill) (Rolling Stone) (AL)

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Bioré Apologizes For Referencing School Shooting in Mental Health Ad Campaign 

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 “Our tonality was completely inappropriate. We are so sorry,” the skincare brand said.


Video Faces Backlash

The skincare brand Bioré apologized this week for partnering with a school shooting survivor as part of its Mental Health Awareness Month campaign. 

“We are committed to continuing our mental health mission, but we promise to do it in a better way,” the company said in an Instagram post on Sunday. 

Last week, influencer and recent Michigan State University graduate Cecilee Max-Brown posted a video to TikTok sponsored by Bioré where she discussed the numerous challenges she had faced throughout the year. Among them was a school shooting on her college’s campus, which killed three people in February. 

“Life has thrown countless obstacles at me this year, from the school shooting to having no idea what life is going to look like after college,” Max-Brown says in the video. “In honor of mental health awareness month, I’m partnering with Bioré skin care to strip away the stigma of anxiety. 

“We want you to get it all out, not only what’s in your pores, but most importantly, what’s on your mind, too,” she continued. 

In the 50-second video, Max-Brown went on to discuss more details about her mental health struggles, as well as how “seeing the effects of gun violence firsthand” has impacted her and led to “countless anxiety attacks.”

“I will never forget the feeling of terror that I had walking around campus for weeks in a place I considered home,” she said before closing the video by encouraging her followers to participate in Bioré’s mental health campaign.

Bioré Apologizes

The video ignited swift outrage from people who accused Bioré of using a school shooting to sell products. In its apology, the brand admitted the video was misguided. 

In the past, Bioré said it has worked with influencers to discuss and reduce mental health stigmas, as the subject is a top priority for its consumers. 

“This time, however, we did it the wrong way,” the company said. “We lacked sensitivity around an incredibly serious tragedy, and our tonality was completely inappropriate. We are so sorry.”

Max-Brown also apologized on TikTok, writing that the video was intended to spread awareness, not suggest a product fixed the struggles she has experienced as a result of the shooting.

“I did not mean to desensitize the traumatic event that took place as I know the effects that it has had on me and the Spartan community,” she wrote. 

Max-Brown has since removed the initial sponsored video from her account.

See what others are saying: (The New York Times) (NBC News) (The Independent)

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Canada’s WestJet Pilots Give 72-Hour Notice For Strike Amid Wave of American Strike Authorizations 

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“We kept the airline alive during the pandemic. The company is poised to have wild profits going forward and they’re giving us the stiff arm at the table,” said a United Airlines union member to The Washington Post. 


Airline Staffers Ready to Strike

Pilots across North America have been inching towards industry-shaking strikes for the last several weeks. 

Most recently, Canada’s WestJet Airline pilots issued their 72-hour strike notice on Monday. This means a strike could start as early as Friday, potentially leading to major disruptions for travelers over the Victoria Day holiday weekend. 

WestJet pilots are looking for better scheduling and higher pay. Specifically, they want to be paid at a similar rate to their American counterparts.

However, staffers for many American airlines are also ready to fight for higher wages, among other things. Pilots with both Southwest and American Airlines have approved strikes in recent weeks. United Airlines, although they haven’t authorized a strike, spent Friday picketing major airports across the country. Pilots from all three carriers are pushing for higher salaries, better scheduling, and better rules that establish what is expected of each employee on the job. 

All of these pilots are pointing to Delta as an example, which recently ratified a $7 billion contract that will raise the wages of their 15,000 pilots by 34% over 4 years. 

Airline Responses

However, despite the authorizations, an actual walkout is unlikely. In order to legally strike in the U.S., airline workers’ unions have to go through federal mediation with the airlines themselves and that mediator has to decide that negotiation is unproductive and release both sides. Even then, a strike can be blocked by Congress or the president. 

However, these strike authorizations are meant to put further pressure on the airlines to come to the table with their pilots and find some solution. 

“We kept the airline alive during the pandemic. The company is poised to have wild profits going forward and they’re giving us the stiff arm at the table,”  Garth Thompson, chair of the United Master Executive Council of the Air Line Pilots Association, said to the Washington Post.

The response from airlines thus far has been mixed. Southwest said in a statement that the strike authorization vote has absolutely no effect on their operations. Casey Murray, the president of the pilot’s union, said the union will petition mediators to strike because they have been in negotiations with Southwest for more than three years with no solution on the horizon.

American Airlines and its pilots, on the other hand, are much closer to reaching a solution. CEO Robert Isom even said the airline is prepared to match the pay rates of Delta pilots. 

“We remain confident that an agreement for our pilots is within reach and can be finalized quickly,” the airline said in a statement. “The finish line is in sight.”

See what others are saying: (The Washington Post) (AP News) (Reuters

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