Connect with us

Industry

Meghan Rienks’ Channel Hack Highlights YouTube Support Issues

Published

on

  • For two months, YouTuber Meghan Rienks has been struggling to get YouTube Support’s help to recover her hacked vlog channel.
  • After several confusing email exchanges with the company that presented her with no real solutions, Reinks said she only began to see more helpful and rapid responses when Shane Dawson and Gigi Hadid spoke up or offered their own connections.
  • Rienks said she spoke on the phone with YouTube on Wednesday and learned she may not be able to get her videos back. She also said that she worries about smaller creators who are left with even fewer options when they have issues with their channels.

Rienks Battles with YouTube After Hack

After months of battling with YouTube to regain access to her hacked channel, YouTuber Meghan Rienks said that a call with the company revealed that she may not be able to get her videos back.

On Tuesday, she confirmed via Twitter that YouTube agreed to talk over the phone. The sudden help from the platform came just one day after she posted a 45-minute video detailing the company’s disappointing response to her vlog channel being hacked in January. That call, however, did not go in the direction she was hoping.

She posted on Twitter that the call “wasn’t great.” On a Wednesday night Instagram story, she told her followers that she would likely lose the content she had on the channel, some of which is a decade old.

Her problems with YouTube’s support stem back even further than this phone call. Rienks’ Monday video starts with her explaining that in October, she realized her main channel was not appearing online for viewers, despite it looking fine from her end while logged in. Solving this with YouTube took roughly two weeks. During that time, they had back and forths where they told her nothing was wrong with her channel. 

The company eventually realized they had been looking into her vlog channel instead and had also sent her the wrong link to solve her main channel issues. During this time, she did notice a suspicious upload on her vlog channel but kept that on the back burner so she could focus on her main channel. 

Her vlog channel came back to the forefront on January 2, when Rienks realized it had been fully hacked and rebranded. Her videos were gone, and even though the channel still had her URL, it was now called “Beauty Dior” and has new logos and images.

The page was now full of several newly posted videos, all of which appeared to be re-uploads of beauty tutorials which she suspects are also stolen. On top of that, the email she had associated with the channel was deleted, preventing her from recovering it and regaining control of the account.

Exchanges With YouTube Continue For Two Months

Rienks reached out to YouTube the following morning, thinking this would be an easy fix seeing as the hacking was very obvious. Instead, it led to a series of seemingly empty-worded exchanges between YouTube, Rienks, her manager, and others on her team. In some emails sent from YouTube, Rienks was not even included and had to be kept in the loop via her manager.

In one, the YouTuber support person addresses the email to “Alex.” However, no one involved in these communications is named Alex, or even a name remotely similar to Alex. Rienks stated multiple times that she felt she was not in contact with a real person. 

Substantial news did not come from YouTube until February 22, when YouTube told Meghan they found no signs of abnormal activity on the channel. When she followed up, emphasizing that the channel had been fully rebranded, they maintained their findings in a grammatically messy email. 

“Hi there, thanks for your reply. I understand why you’re wondering that the investigation resulted that no highjacking activity happened on the channel,” they wrote. “However, I can assure you that our internal team carefully investigated this and didn’t found any.” 

They advised that she increase her password and account security, a measure she had actively been taking on all of her channels and social media accounts since the original incident in October.

Rienks Takes to Twitter

The next morning, she emailed them at 9 AM to request a phone call so she could guarantee swift, immediate contact with a real person. She also hopped on Twitter to express her frustrations.

At around the same time she sent her email, she shared YouTube’s response alongside proof that her account had been clearly hacked on Twitter. She also said she had seen a substantial loss in subscribers on the channel since January. 

While those posts gained a decent amount of traction when she uploaded them, they blew up when YouTuber Shane Dawson shared one a little after 2 p.m. Dawson mentioned several YouTube Twitter accounts in his message, which included a plea for help.

Just 45 minutes after Shane sent his tweet out, Rienks saw action from YouTube. She received an email saying that phone support was not an option, but her case was now being marked high priority. She also began direct messaging Team YouTube, which led to more confusing back and forths.

After initially claiming that YouTube had looked into her main channel instead of her vlog, an excuse similar to one give during the first situation in October, Team YouTube they were “not sure why [internal teams] came to that conclusion” that there was no abnormal activity on her vlog. They assured Rienks that she had been in contact with real people at YouTube, and apologized for the delay in solving her problem.

“I am sorry you had to take to twitter to get more help with this,” one of the messages read. “That shouldn’t be the case at all.”

Around the same time, another well-known face slid into Rienks’ DMs –supermodel Gigi Hadid. Hadid, who is a follower of Reinks, told her that she was sorry about her situation, and had a friend at YouTube who could be able to help. 

“This is the only time that I’m getting help,” Rienks said frustratedly in her video. “Is when Shane Dawson and Gigi Hadid help me. Thanks guys.”

On this day, Beauty Dior was still posting content on her channel. She also noted she saw that the account was being sold on a site for $500.

Rienks’ Frustrations with YouTube

While Rienks was recording her video, she got an update from YouTube. 

“The email YouTube just sent is that I can have my channel transferred over to me, I just have to agree to not sue them,” Rienks explained. “And also, I can’t have any of the videos that were privated. Which is all of them.” 

She spoke to her attorney about the email, who said that nothing in their message to her contained a legal document or legally binding clauses. 

“This is a failed system and it’s not working,” she said, explaining her overall anger about YouTube’s response. “And also through all of this I found, if it’s not working for me, it is not working for so many creators who have much smaller channels.” 

In the description of the video, she further expressed that while she wants her channel back, she also wants larger-scale change at YouTube. 

I want a meeting at Youtube. With REAL HUMANS. With the ‘people’ who run the support team & *personally* investigate hijacked channels,” she wrote. “Because it is a broken system and it needs to be changed. I know this is a long shot, but this has been happening for far too long, to far too many creators.”

“There’s no way that Youtube has coded & built software to pickup on less than 10 seconds of skewed pitch copyrighted song, yet they’re still unable to accurately verify a compromised channel,” she added. “This needs to change.”

When heading to Rienks’ vlog channel today, viewers can still find it as Beauty Dior.

Update: This article was updated from its original form to include new information about Rienks’ phone call with YouTube.

Industry

Black Mirror or Reality? Microsoft Granted Patent for Tech That Lets It Create Chatbots of Dead People

Published

on

  • Microsoft has been granted a patent that would allow it to create artificial intelligence chatbots of dead people using “voice data, social media posts, electronic messages, written letters, etc.”
  • As Microsoft noted in its patent proposal, chatbots could also be created to imitate living people — opening the door for users to train a digital version of themselves to be used after they die. 
  • In the patent filing, Microsoft also suggested creating 2D or 3D models of chatbot subjects by studying images and videos of them.
  • Online, many noted the similarities between Microsoft’s patent and a 2013 episode of Black Mirror in which a woman creates an AI version of her deceased boyfriend. 

Microsoft Granted Controversial Patent

The United States Patent and Trademark Office has granted Microsoft a patent for technology that would allow it digitally revive dead people.

If implemented, Microsoft would use information like “voice data, social media posts, electronic messages, written letters, etc.,” to create artificial intelligence chatbots meant to replicate the person.

In its filing, Microsoft noted that the person could be “a friend, a relative, an acquaintance, a celebrity, a fictional character, a historical figure, a random entity, etc.”

Microsoft also noted, “the specific person may also correspond to oneself (e.g., the user creating/training the chat bot), or a version of oneself (e.g., oneself at a particular age or stage of life).”

As The Independent pointed out, that opens up the door for living users to be able to “train a digital replacement in the event of their death.”

But it doesn’t stop there. Microsoft has also suggested creating 2D or even 3D models of the person by studying images and videos of them.

Has Life Finally Become an Episode of Black Mirror?

Online, many noted the similarities between Microsoft’s patent and a 2013 episode of Black Mirror in which a character, played by Hayley Atwell, revives her recently-deceased boyfriend through an AI chatbot. As the episode progresses, that AI — played by Domhnall Gleeson — eventually becomes an exact replica android of her boyfriend. 

“More people that need to remember Black Mirror is a warning sign, not a product manual,” said Tama Leaver, an internet studies professor at Curtin University in Australia. 

Indeed, many critics have interpreted the episode, which focuses on the grief felt by Atwell’s character because of her loss, as an examination of “our own mortality and our desire to play God.” 

“It shines a spotlight on our desperate need to reverse a natural and necessary part of life without considering the consequences on our emotional well-being,” Roxanne Sancto said in a review for Paste Magazine.

In fact, series creator Charlie Brooker said part of his direct inspiration for writing the episode was based on Twitter and the question: “What if these people were dead and it was software emulating their thoughts?”

See what others are saying: (The Independent) (IGN) (Indie Wire)

Continue Reading

Industry

JoJo Siwa Fans Caution Against Labeling the Star’s Sexuality

Published

on

  • JoJo Siwa was featured in two TikTok videos Wednesday that many felt signaled her as a member of the LGBTQ+ community.
  • One showed her dancing and lip-syncing to Paramore’s “Aint It Fun,” along with members of the TikTok group Pride House LA. Siwa specifically mouthed the lyric “Now you’re one of us,” which is also the caption of the post. 
  • The second video showed her lip-syncing to Lady Gaga’s “Born This Way,” a song that has long been heralded as an LGBTQ+ anthem.  
  • The 17-year-old entertainer has not directly addressed speculations about her sexuality, prompting many to caution against labeling her.

JoJo Siwa TikToks Trigger Sexuality Speculations

JoJo Siwa fans are urging the public not to label the 17-year-old entertainer’s sexuality, especially when she has not explicitly done so herself.

The request came after Siwa became a trending topic Wednesday when many speculated that she had come out as a member of the LGBTQ+ community.

The speculations stem from two TikTok videos she was featured in. The first was posted on choreographer Kent Boyd’s account. It features him and other members of the TikTok group Pride House LA, which includes several stars from Disney Channel’s “Teen Beach Movie.”

It showed them all lip-syncing and dancing along to Paramore’s hit song “Ain’t It Fun.” Siaw specifically mouthed the lyric “Now you’re one of us.” That lyric was also the caption of the post.

@kentboyd_

Now your one of us!! @itsjojosiwa @molleegray @garrettclayton91 @jekajane #pridehousela

♬ now ur one of us – Mia Mugavero

Later in the day, Siwa posted a video on her personal TikTok account that featured her lip-syncing to Lady Gaga’s “Born This Way,” a song that has long been heralded as an LGBTQ+ anthem. 

Part of the lyrics she sang along to were: “No matter gay, straight or bi, lesbian transgender life / I’m on the right track baby, I was born to survive.” 

Reactions

These posts really started all the rumors online, and things picked up when influencers like James Charles, Bretman Rock, and others expressed their support.

Many fans also left comments on the videos saying they were proud of her, and journalist Yashar Ali tweeted, “This feels like a big deal if it is what I think it is…JoJo Siwa is hugely popular with kids.”

“And as someone just pointed out, if it is what I think it is, she’s doing it at the height of her fame when she’s selling out arenas,” he continued.

Despite the wave of praise, other fans feel that it’s inappropriate and harmful to make speculations about anyone’s sexuality.

Many have even shared their own experiences coming out, reminding people not to label Siwa as anything until she explicitly chooses to share that information herself. 

While Siwa hasn’t directly addressed any of the responses as of yet, she has retweeted a post that features her video, the pride flag emoji, and the caption, “@itsjojosiwa is on the right track, she was born this way.”

Still, others also noted that she has publicly asked Lady Gaga to collaborate with her in the past, so perhaps this is a signal about that happening soon.

Others believe it could also be Siwa’s way of signaling that she is an ally of the LGBTQ+ community.

See what others are saying: (Insider) (Metro) (Teen Vogue)

Continue Reading

Industry

Google Investigates Top AI Researcher Who Was Looking Into a Previous Firing

Published

on

  • Google is investigating the co-leader of its Ethical AI team, Margaret Mitchell.
  • While Mitchell has not been fired, her account has been locked because Google said she “exfiltrated thousands of files” and shared them with people outside of the company. 
  • In a tweet, Mitchell indicated that she had been “documenting current critical issues” related to the firing of another Google AI Ethicist in December.
  • Sources reportedly told Axios that Mitchell had been specifically looking for messages that showed discriminatory treatment of that fired researcher.

Google Investigates Margaret Mitchell

On Tuesday, Google stated that it is now investigating the co-leader of its Ethical Al team, Margaret Mitchell.

Mitchell has reportedly not been fired, but her company email account has been locked.

According to Google, its security systems automatically lock employee accounts “when they detect that the account is at risk of compromise due to credential problems or when an automated rule involving the handling of sensitive data has been triggered.”

In this case, Google said Mitchell “exfiltrated thousands of files” and then shared them with people outside of the company. 

Why Did Mitchell Begin Looking Through Files?

Mitchell’s investigation is related to the ousting of another top AI ethicist at Google, Timnit Gebru, who was fired at the beginning of December. 

Before Gebru was fired, managers reportedly instructed her to withdraw an unpublished research paper upon her return from vacation. In an email to the internal listserv Google Brain Women and Allies, Gebru then voiced frustration at managers for allegedly making the decision without her input. 

“You are not worth having any conversations about this, since you are not someone whose humanity (let alone expertise recognized by journalists, governments, scientists, civic organizations such as the electronic frontiers foundation etc) is acknowledged or valued in this company,” Gebru said in a critique of the decision. 

Gebru’s firing led to such a massive outcry from Google employees that Google CEO Sundar Pichai pledged to investigate the situation. 

On Friday, Mitchell indicated in a tweet that she was also looking into Gebru’s firing, saying that she was “documenting current critical issues from [Gebru’s] firing, point by point, inside and outside work.”

According to Axios, sources have said that Mitchell used automated scripts to siphon through messages that potentially document discriminatory treatment against Gebru.

See what others are saying: (Axios) (The Verge) (Bloomberg)

Continue Reading