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Jack in the Box Worker Fired After Refusing to Take Deaf Woman’s Order

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  • A viral video shows a woman in a Jack in the Box drive-thru being denied service, yelled at, and mocked by an employee.
  • The video shows the customer explaining that she could not order through the drive-thru speaker because she is deaf, but the employee refused to take her order regardless. 
  • Jack in the Box has since fired the worker and the customer says she plans to pursue legal action.

Incident Caught on Video

A Jack in the Box employee has been fired after he was recorded refusing to take a deaf woman’s order and mocking her sign language. 

ReVae Arnaud-Jensen and her son visited the fast-food chain in Campbell, California on Aug 31. Arnaud-Jenson, who has been deaf her entire life but can speak and read lips, tried to place her order at the first window of the store’s drive-thru and explain her situation. 

However, Arnaud-Jensen was shocked by the hostile exchange that occurred between her and a store employee. The worker at the window repeatedly refused to take her order, even after Arnaud-Jensen told him she is deaf. 

In the video, the employee is heard shouting at her to move out of the drive-thru and go back to place her order at the speaker. “I can’t hear. “You’re discriminating me,” Arnaud-Jensen says pointing to her ear. 

“Whatever. Whatever,” the employee responds. “Go! Move!”

He shouts back explaining that he said “Can I help you?” earlier, but she didn’t respond. She tries to ask for her order while continuing to tell him that she is deaf and can’t use the speaker. 

“I don’t care. I don’t care, go,” he tells her. The yelling between the two quickly escalates. “Shut up!” he screams at her as he continues to deny her service.

At one point, the employee tries to have her park away from the window, saying her food will be brought over to her car, but she refuses. “I will sit here and wait for you,” she tells him. “I’m going to wait for you until I get my food and then I’ll pay you. Thank you. If you want to have a lawsuit, go ahead.”

When the employee notices that he is being recorded by the customer’s son, he starts mocking her sign language, giving the camera a thumbs up and waving his hands around while laughing.

The employee eventually closes the window on her and walks away.

Arnaud-Jensen shared the video on her Facebook page, where she wrote that she sat in the drive-thru for two hours.

“This is common for deaf people to experience this, including me,” Arnaud-Jensen added in a comment. “This is not my first time. I had this happen to me several times, however, this one was the worst I have experienced.”

She later spoke to WKYT about the incident saying, “I was just fed up, the constant, you know, telling us to go, when it should be equal access.”

“This needs to stop. It’s very common everywhere. It needs to stop. This is 2019. I fight for equal access. And I feel awful. I feel like it was my fault.”

Her son, Malachi Jense, told NBC News he was shocked by the situation. “It was my first time seeing an employee acting like that, and honestly I was very shocked. I felt pretty mad too because deaf people very often get treated differently.”

Employee Terminated

A spokesperson for Jack in the Box said the employee was fired over the incident.

“We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests,” the company said in a statement to NBC Bay Area 

“After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated.”

Arnaud- Jenson told the station that firing the worker wasn’t enough and said she plans to take legal action. “It’s not only training… You need that depth of knowledge of deaf culture to fully understand the needs,” she said.

See what others are saying: (NBC News) (KUTV) (Insider)

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Tinder Plans to Roll Out Panic Button and Other Safety Features

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  • The popular dating app Tinder plans to unveil new in-app safety features for users who feel threatened during face-to-face meetups.
  • Match Group, Tinder’s parent company, is investing in a safety platform called Noonlight, which tracks users’ locations and alerts local authorities if any issues arise. 
  • The safety tools are free to use and will be introduced to U.S. Tinder users at the end of the month.
  • Match Group’s other dating apps will see the new features later this year.

Tinder’s New Features

Tinder is planning to add free in-app safety features for users whose dates go awry, including a panic button that can be pressed if something goes wrong, security check-ins, and an option to call authorities if needed.

Match Group, Tinder’s parent company who also owns Hinge and OkCupid, is making these features possible by investing in the safety platform Noonlight. Noonlight tracks users’ locations and alerts local authorities if any concerns arise.

“I think a lot about safety, especially on our platforms, and what we can do to curtail bad behavior,” Match Group CEO Mandy Ginsberg told The Wall Street Journal, who first reported the story. “There are a lot of things we tell users to do. But if we can provide tools on top of that, we should do that as well.”

Prior to in-person dates, Tinder users will have the option to manually enter information into a tool linked to Noonlight, such as details about the other party and times.

Source: The Wall Street Journal — Tinder

If at any point a user feels unsafe, they can press the alert button. Noonlight will then send a code for the user to enter. If the code isn’t entered, Noonlight will send a text. If the text goes unanswered, Noonlight will call the user. If the call is not answered or if the user confirms that they need assistance, Noonlight will alert local authorities and share the information previously entered with them, as well as the user’s location. 

Once the Noonlight tool is instated, Tinder users will also be able to add an emblem to their profiles to indicate the additional protection they have opted to take. 

The new security measures will be introduced to U.S. Tinder users at the end of January, while other Match Group dating apps will see the features in the next few months. 

Tinder is also currently testing a feature aimed to eliminate “catfishing” in which users will be required to take photos in certain poses to prove that they look like the images they upload. Profiles that pass the test will have a blue checkmark to indicate they were verified.

New Wave of Safety for Tech Platforms

While Tinder has previously monitored abusive language and images via in-app conversation, this is the first move it has taken to play a hand in regulating in-person interactions once users decide to meet up. 

This step comes after multiple cases of sexual assault and other crimes that users have traced back to relations made through the app. 

The dating app is following the lead of other platforms like Uber and Lyft, who have both rolled out additional security features in the wake of criticism for not doing enough to protect users from safety threats.

See what others are saying: (Wall Street Journal) (CNN) (The Verge)

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Facial Recognition Technology on College Campuses

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Facial Recognition Technology, better known by its acronym, FRT, has been a hot topic for nearly a decade. Most fields have some form of FRT from Taylor Swift using it to identify stalkers at her concerts to police making quicker arrests by matching faces of suspects to a database of mugshots. All forms of FRT have one way or another been contested, but some of the most controversial places that it’s being used are college campuses. 

Recently, an anti-FRT group named Fight for the Future launched the largest nation-wide student campaign to demand that universities never use FRT on their campuses. There are multiple reasons why people love and despise FRT and in this video, we’re going to show you both sides of the argument and why it’s so controversial to use on college campuses. 

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Angled Toilet Designed to Shorten Employees’ Bathroom Breaks Met With Criticism

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  • A British company, StandardToilet, has filed a patent for a toilet fixture designed with a downward-sloping seat. 
  • The product is meant to be uncomfortable to sit on for more than five minutes, in an effort to reduce bathroom breaks and increase employee productivity.
  • StandardToilet also says their product will reduce bathroom lines in public spaces and serve better for people’s health.
  • The company’s idea has been supported by some, but largely slammed by others who claim it promotes an unhealthy expectation of workplace productivity and is inconsiderate to a range of users with differing needs.

A New Type of Toilet

A British startup has developed a toilet designed to be uncomfortable to sit on for longer than five minutes in an effort to increase workplace productivity.

StandardToilet has filed a patent for a toilet fixture with a seating surface sloped forward between 11-13 degrees. The company claims that this design will decrease the time that employees spend taking bathroom breaks, thus allowing them to devote more minutes to work. 

“In modern times, the workplace toilet has become private texting and social media usage space,” StandardToilet says on their website.  

The company estimates that about £16 billion ($20.8 billion) are lost annually to the time that people are spending using the bathroom at work in the U.K. They claim that reducing time spent sitting on the toilet will save about £4 billion of that sum. 

Mahabir Gill, the founder of StandardToilet, told Wired that sitting on the angled fixture for more than five minutes will cause strain on the legs, but “not enough to cause health issues.”

“Anything higher than that would cause wider problems,” Gill said. “Thirteen degrees is not too inconvenient, but you’d soon want to get off the seat quite quickly.”   

StandardToilet says that in addition to increasing employee productivity, their design will shorten bathroom lines in public places such as shopping malls and train stations.

They also claim studies have suggested that flat-surfaced toilets used now can cause medical issues, like swollen haemorrhoids and weakening of pelvic muscles. The company says its product can reduce musculoskeletal disorder “through promoting the engagement of upper leg muscles.”

Response to StandardToilet

While news of the proposed time-saving toilet has been supported by some, like the British Toilet Association (BTA), an organization that campaigns for better toilet facilities, it was also largely met with criticism. Jennifer Kaufmann-Buhler, an assistant professor of design history at Purdue University in Indiana, expressed that the idea is a bit controlling. 

“In an office, the one space you have where you can find privacy is often the toilet,” Kaufmann-Buhler told Wired. “So, god forbid that we want to make the one place where workers should have at least some autonomy – the toilet – another place where people impose the very capitalist idea that people should always be working.”

Kaufmann-Buhler’s sentiment was echoed across Twitter, where people were upset by StandardToilet’s motive.

Others pointed out the discomfort StandardToilet’s design would bring to those with physical disabilities.

The company told HuffPost in an email that the product isn’t designed to take the place of toilets for people with disabilities. StandardToilet’s website also notes that another benefit of the slanted toilet is “reduction in overspill usage of disabled facilities.” 

Nadine Vogel is the CEO of Springboard Consulting, a company that works with other businesses on how to serve workers with disabilities. She noted to HuffPost that there are other kinds of hindrances that might justify more time in the bathroom.

Vogel brought up examples of diabetic people testing their glucose levels or others simply needing a break for their mental health.

 “The fact that the concern is extended employee breaks ― well, what about people that have some kind of mental health situation that actually need that kind of longer break?” Vogel said.

See what others are saying: (Business Insider) (Guardian) (Wired)

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