- A viral video shows a woman in a Jack in the Box drive-thru being denied service, yelled at, and mocked by an employee.
- The video shows the customer explaining that she could not order through the drive-thru speaker because she is deaf, but the employee refused to take her order regardless.
- Jack in the Box has since fired the worker and the customer says she plans to pursue legal action.
Incident Caught on Video
A Jack in the Box employee has been fired after he was recorded refusing to take a deaf woman’s order and mocking her sign language.
ReVae Arnaud-Jensen and her son visited the fast-food chain in Campbell, California on Aug 31. Arnaud-Jenson, who has been deaf her entire life but can speak and read lips, tried to place her order at the first window of the store’s drive-thru and explain her situation.
However, Arnaud-Jensen was shocked by the hostile exchange that occurred between her and a store employee. The worker at the window repeatedly refused to take her order, even after Arnaud-Jensen told him she is deaf.
In the video, the employee is heard shouting at her to move out of the drive-thru and go back to place her order at the speaker. “I can’t hear. “You’re discriminating me,” Arnaud-Jensen says pointing to her ear.
“Whatever. Whatever,” the employee responds. “Go! Move!”
He shouts back explaining that he said “Can I help you?” earlier, but she didn’t respond. She tries to ask for her order while continuing to tell him that she is deaf and can’t use the speaker.
“I don’t care. I don’t care, go,” he tells her. The yelling between the two quickly escalates. “Shut up!” he screams at her as he continues to deny her service.
At one point, the employee tries to have her park away from the window, saying her food will be brought over to her car, but she refuses. “I will sit here and wait for you,” she tells him. “I’m going to wait for you until I get my food and then I’ll pay you. Thank you. If you want to have a lawsuit, go ahead.”
When the employee notices that he is being recorded by the customer’s son, he starts mocking her sign language, giving the camera a thumbs up and waving his hands around while laughing.
The employee eventually closes the window on her and walks away.
Arnaud-Jensen shared the video on her Facebook page, where she wrote that she sat in the drive-thru for two hours.
“This is common for deaf people to experience this, including me,” Arnaud-Jensen added in a comment. “This is not my first time. I had this happen to me several times, however, this one was the worst I have experienced.”
She later spoke to WKYT about the incident saying, “I was just fed up, the constant, you know, telling us to go, when it should be equal access.”
“This needs to stop. It’s very common everywhere. It needs to stop. This is 2019. I fight for equal access. And I feel awful. I feel like it was my fault.”
Her son, Malachi Jense, told NBC News he was shocked by the situation. “It was my first time seeing an employee acting like that, and honestly I was very shocked. I felt pretty mad too because deaf people very often get treated differently.”
A spokesperson for Jack in the Box said the employee was fired over the incident.
“We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests,” the company said in a statement to NBC Bay Area
“After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated.”
Arnaud- Jenson told the station that firing the worker wasn’t enough and said she plans to take legal action. “It’s not only training… You need that depth of knowledge of deaf culture to fully understand the needs,” she said.
Tesla Suspends Bitcoin Purchases Over Environmental Impact, Causing Coin’s Value To Crash 20%
- Tesla CEO Elon Musk said Wednesday that his electric vehicle company would be ceasing all Bitcoin sales effective immediately, even though it just started using the cryptocurrency in March.
- The announcement prompted a massive sell-off of Bitcoin, which plunged almost 20% on Wednesday.
- In his statement, Musk said, “We are concerned about rapidly increasing use of fossil fuels for Bitcoin mining and transactions, especially coal, which has the worst emissions of any fuel.”
- Many have since accused Musk of manipulating the crypto market since Bitcoin’s environmental impact has long been one of its most controversial facets.
Tesla Suspends Bitcoin Purchases
Volatility is essentially a prerequisite for Bitcoin, but Wednesday proved to be an especially bad day for the cryptocurrency after Tesla CEO Elon Musk announced that the electric vehicle company would no longer be accepting the coin as a form of payment.
At the beginning of the day, Bitcoin was trading for around $57,000. Following Musk’s announcement, it had fallen to a 24-hour low of just over $46,000 — amounting to a nearly 20% drop in value.
“We are concerned about rapidly increasing use of fossil fuels for Bitcoin mining and transactions, especially coal, which has the worst emissions of any fuel,” Musk said via Twitter. “Cryptocurrency is a good idea on many levels and we believe it has a promising future, but this cannot come at great cost to the environment.”
This policy update comes after only months after Tesla disclosed in February that it had bought $1.5 billion in Bitcoin. It also comes after the company began accepting Bitcoin as payment for vehicles in March.
Still, with this sudden about-face, Musk said, “Tesla will not be selling any Bitcoin and we intend to use it for transactions as soon as mining transitions to more sustainable energy. We are also looking at other cryptocurrencies that use <1% of Bitcoin’s energy/transaction.”
Bitcoin’s Environmental Impact
Musk tweeted a graph Thursday morning from Cambridge’s Centre for Alternative Finance that shows Bitcoin’s increasing energy use since 2016.
In March, researchers with the Centre reported that Bitcoin’s energy consumption has jumped 80% since the beginning of 2020.
Bitcoin’s impact on the environment has long been a subject of debate since mining it takes excessive amounts of electrical energy, but that problem has only gotten worse with the coin’s continued growth.
On Monday, Ars Technica reported that a defunct coal power plant in upstate New York has been restarted to mine Bitcoin. In January, Iranian officials partly blamed Bitcoin for mass blackouts in the country. Researchers have even found that Bitcoin mining uses more energy than places like Argentina, a country with 45 million people.
Is Musk Manipulating the Market?
The overall reaction to Musk’s announcement was less than favorable, with many accusing the billionaire of manipulating the crypto market.
“[This is] the same guy who’s been pulling the levers on crypto and has everyone following his every move,” Dave Portnoy, the controversial owner of Barstool Sports, said. “He’s sending Dogecoin up. He’s sending Bitcoin down. This is bullshit.
“Elon, you have responsibility when one second you say to buy something and the next second you don’t,” Portnoy added. “That’s playing with people’s futures, their fortunes.”
Others made similar statements accusing Musk of essentially controlling Bitcoin prices, with MMA fighter Keith Berry saying, “Elon is a smart cookie, do you really think he didn’t know about energy usages on #Bitcoin after he bought 1.5B in BTC in December 2020”
Still, some argued that recent disappointment in Musk is good for Bitcoin in the long term.
“This is great for #Bitcoin,” one person tweeted. “It should never depend on the thoughts and opinions of a single entity. The Elon Musk effect is being priced out and that’s positive for the cryptocurrency industry in the long run.”
See what others are saying: (Reuters) (CNBC) (The New York Times)
U.S. Gas Prices Hit $3 Per Gallon, a 7-year High, as Buyers Panicked During the Colonial Pipeline Shutdown
- The national average gas price has climbed above $3 for the first time in seven years.
- The increase comes as the country’s largest fuel pipeline remains largely shuttered for the sixth day in a row following a ransomware attack, leading to panic buying and massive gas shortages in some cities.
- Energy Secretary Jennifer Granholm said the company behind the pipeline should be able to make a decision on a full restart of the system by the end of Wednesday.
- Still, she cautioned that it will take several days for fuel supplies to go back to normal.
Update: Colonial Pipeline restarted operations at 5 p.m. EST Wednesday. “Following this restart it will take several days for the product delivery supply chain to return to normal,” Colonial said in a statement. “Some markets served by Colonial Pipeline may experience, or continue to experience, intermittent service interruptions during the start-up period.”
Panic Buying Drives Fuel Shortages
The national average gas price reached $3.008 Wednesday, its highest value in seven years.
The jump is largely being driven by two factors. The first is that the country’s largest fuel pipeline was forced to shut down last Friday following a ransomware attack by the criminal gang Darkside. That pipeline, owned by the Colonial Pipeline Company, stretches from Texas to New York and supplies 45% of the East Coast’s fuel.
The second is that panic buying related to the shutdown and fears of fuel scarcity have exacerbated the problem. In fact, Tuesday evening, over 1,000 gas stations in the Southeast ran dry.
By Wednesday, the situation was even worse. Nearly a quarter of all stations in North Carolina were out of gas, and in urban areas like Charlotte, 71% of stations were empty. Meanwhile, around 15% percent of stations in both Georgia and Virginia were out of gas, and in the Atlanta metro area, 60% of stations had been depleted.
Photos and video from affected states show hours-long lines. Some people have reported waiting more than five hours to get to the pump. Others have shared images of “out of fuel” signs. Stretching pumps even thinner are reports that many drivers are simply trying to top off mostly-full tanks or gas cans.
In one tense situation captured at a gas station near Raleigh, North Carolina, a woman can be seen spitting on a man and hitting a car after she reportedly tried to cut the line. The man fires back a spit of his own, leading to a fight between the two.
When Will the Pipeline Be Back?
On Monday, some (but not most) of the pipeline was brought back manually. Colonial Pipeline officials have also said they hope to restart most operations by the end of the week.
Energy Secretary Jennifer Granholm also told reporters Tuesday that Colonial should be in a position to make a decision on a full restart by the end of Wednesday; however, it’s likely going to take several days for fuel supplies to return to normal even after operations recover.
“Much as there was no cause for, say, hoarding toilet paper at the beginning of the pandemic, there should be no cause for hoarding gasoline,” Granholm said.
Many analysts have echoed that warning, telling people to fuel up only if they need to and asking them to try to conserve as much gas as possible until the pipeline becomes largely operational again.
The governors of Florida, Virginia, North Carolina, and Georgia have all declared states of emergency to try to stave off shortages and keep gas prices down.
See what others are saying: (The Washington Post) (USA Today) (MarketWatch)
GLAAD Report Finds All Top Social Media Platforms “Effectively Unsafe” for LGBTQ+ Users
- The LGBTQ+ media monitoring organization GLAAD said in a Sunday report that Facebook, Twitter, YouTube, Instagram, and TikTok are all “effectively unsafe for LGBTQ users.”
- Of the 64% of respondents who told GLAAD they’ve faced anti-LGBTQ+ hate speech or harassment online, 75% said at least some came from Facebook, which performed the most poorly of all five platforms.
- The report highlights more than just hate speech, as GLAAD notes that “inadequate content moderation, polarizing algorithms, and discriminatory AI” also negatively affect LGBTQ+ users.
- “This is about less watchdogging, more partnering with these platforms to get it right,” GLAAD CEO Sarah Kate Ellis said while calling the report a starting point for how platforms can change.
Anti-LGBTQ+ Hate Speech Rampant on Social Media Sites
The LGBTQ+ media monitoring organization GLAAD has published a report that classifies every top social media platform as “effectively unsafe for LGBTQ users.”
That includes Facebook, Twitter, YouTube, Instagram, and TikTok.
“Of special concern, the prevalence and intensity of hate speech and harassment stands out as the most significant problem in urgent need of improvement,” GLAAD said in the report released Sunday.
The organization noted 64% of LGBTQ+ social media users have experienced harassment and hate speech online, which it said is higher than all other identity groups.
Of the five platforms, Facebook was far and above the worst offender. In fact, GLAAD reported that 75% of the LGBTQ+ respondents who’ve experienced online harassment said at least some of that harassment happened on Facebook.
Meanwhile, 24% percent of respondents said they have faced similar harassment on Twitter and Instagram each. YouTube came in just below those figures at 21%, and TikTok saw the lowest harassment level of the five at 9%.
GLAAD’s president and CEO, Sarah Kate Ellis said that while the organization was originally going to give each platform a grade, “What we ended up realizing is that if we started grading, they’d all fail, quite frankly.”
Content Moderation and AI
It’s not just hate speech. “Inadequate content moderation, polarizing algorithms, and discriminatory AI” were also listed among the specific problems that GLAAD hopes these social media platforms will address.
The organization even listed several “urgent recommendations,” which read:
- “Stop allowing algorithms to fuel extremism and hate. Similarly, confront the problem of bias in AI.”
- “Make it easier for users to report problematic content, be transparent in content moderation, and use more human moderators.”
- “Employ a dedicated LGBTQ policy lead.”
- “Respect data privacy, especially where LGBTQ people are vulnerable to serious harms and violence.”
It also called for platforms to more strongly enforce misinformation labels and restrict hashtags/shares of anti-LGBTQ content.
“This is about less watchdogging, more partnering with these platforms to get it right,” Ellis said, summing up the purpose of the report as a “roadmap” for platforms to begin implementing change.