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Jack in the Box Worker Fired After Refusing to Take Deaf Woman’s Order

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  • A viral video shows a woman in a Jack in the Box drive-thru being denied service, yelled at, and mocked by an employee.
  • The video shows the customer explaining that she could not order through the drive-thru speaker because she is deaf, but the employee refused to take her order regardless. 
  • Jack in the Box has since fired the worker and the customer says she plans to pursue legal action.

Incident Caught on Video

A Jack in the Box employee has been fired after he was recorded refusing to take a deaf woman’s order and mocking her sign language. 

ReVae Arnaud-Jensen and her son visited the fast-food chain in Campbell, California on Aug 31. Arnaud-Jenson, who has been deaf her entire life but can speak and read lips, tried to place her order at the first window of the store’s drive-thru and explain her situation. 

However, Arnaud-Jensen was shocked by the hostile exchange that occurred between her and a store employee. The worker at the window repeatedly refused to take her order, even after Arnaud-Jensen told him she is deaf. 

In the video, the employee is heard shouting at her to move out of the drive-thru and go back to place her order at the speaker. “I can’t hear. “You’re discriminating me,” Arnaud-Jensen says pointing to her ear. 

“Whatever. Whatever,” the employee responds. “Go! Move!”

He shouts back explaining that he said “Can I help you?” earlier, but she didn’t respond. She tries to ask for her order while continuing to tell him that she is deaf and can’t use the speaker. 

“I don’t care. I don’t care, go,” he tells her. The yelling between the two quickly escalates. “Shut up!” he screams at her as he continues to deny her service.

At one point, the employee tries to have her park away from the window, saying her food will be brought over to her car, but she refuses. “I will sit here and wait for you,” she tells him. “I’m going to wait for you until I get my food and then I’ll pay you. Thank you. If you want to have a lawsuit, go ahead.”

When the employee notices that he is being recorded by the customer’s son, he starts mocking her sign language, giving the camera a thumbs up and waving his hands around while laughing.

The employee eventually closes the window on her and walks away.

Arnaud-Jensen shared the video on her Facebook page, where she wrote that she sat in the drive-thru for two hours.

“This is common for deaf people to experience this, including me,” Arnaud-Jensen added in a comment. “This is not my first time. I had this happen to me several times, however, this one was the worst I have experienced.”

She later spoke to WKYT about the incident saying, “I was just fed up, the constant, you know, telling us to go, when it should be equal access.”

“This needs to stop. It’s very common everywhere. It needs to stop. This is 2019. I fight for equal access. And I feel awful. I feel like it was my fault.”

Her son, Malachi Jense, told NBC News he was shocked by the situation. “It was my first time seeing an employee acting like that, and honestly I was very shocked. I felt pretty mad too because deaf people very often get treated differently.”

Employee Terminated

A spokesperson for Jack in the Box said the employee was fired over the incident.

“We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests,” the company said in a statement to NBC Bay Area 

“After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated.”

Arnaud- Jenson told the station that firing the worker wasn’t enough and said she plans to take legal action. “It’s not only training… You need that depth of knowledge of deaf culture to fully understand the needs,” she said.

See what others are saying: (NBC News) (KUTV) (Insider)

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NFL Reaches Agreement to End Race-Norming, New Testing Formula Remains Unclear

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The practice, which was adopted by the league in the ’90s, assumes that Black players operate with a lower cognitive function than players of other races. 


NFL Ends Race-Norming

The U.S. District Court of Philadelphia uploaded a confidential proposed settlement between the NFL and former players on Wednesday that confirms the league’s plans to abolish race norming. 

The NFL previously halted the use of race-norming in June as part of a$1 billion settlement with retirees Kevin Henry and Najeh Davenport, but details of the deal weren’t supposed to be released until it underwent review from a federal judge. 

In fact, it currently seems as if someone in the court accidentally uploaded the document, as it was deleted hours later. 

Among the details reaped from the settlement, it was revealed that the league plans to modify cognitive tests over the next year as part of a short-term change regarding how it verifies dementia-related brain injury claims. Previously, it used race-norming — the practice of assuming Black players have a lower cognitive function than players of other races — to test whether retirees seeking financial compensation had sustained brain injuries from the sport. 

Black retirees who were denied access to compensation originally will also have their tests automatically re-evaluated over the course of the next year, if the settlement pushes through. 

The NFL has additionally agreed to develop a long-term replacement system with the help of experts and players’ lawyers.

Still, the exact formula behind these new testing metrics, which will be designed as race-neutral per the agreement, is unknown. For example, retirees don’t know how the new changes will affect their scores or if they might potentially need to take additional tests before becoming eligible for compensation.

The Issue With Race-Norming

Race-norming was first adopted by the league back in the ’90s, and in theory, it was meant to help offer better treatment to Black retirees who had developed dementia from brain injuries related to football.

Essentially, the thought process was to take socioeconomic factors into account since Black people come from disadvantaged communities at higher rates; however, that quickly became a major issue since Black players were held to a higher standard of proof than players of other races. 

For example, since the tests assumed Black people have less cognitive skill, Black retirees seeking claims needed to score lower to be granted compensation. That then led to many having their claims denied because they tested too high — even if they would have tested within the range to receive compensation had they been white. 

See what others are saying: (Associated Press) (The Washington Post) (ABC News)

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Facebook Plans Name Change as Part of Rebrand

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News of the alleged rebrand came the same day Facebook was fined nearly $70 million for breaching U.K. orders related to the company’s 2020 acquisition of Giphy, as well as the same day it reached a $14 million discrimination settlement with the U.S. Justice Department.


Facebook Allegedly Plans To Debut New Name

Facebook, Inc. is planning to announce a new company name next week, according to a Tuesday report from The Verge. 

The rebrand would reportedly align with CEO Mark Zuckerberg’s vision to shape the company into a full-fledged “metaverse” — AKA a virtual reality space where users can interact with one another in real-time. 

The new name is currently unknown, but it would likely not affect the social media platform Facebook. Instead, the change would target its parent company, Facebook, Inc. — similar to how Alphabet became the parent company of Google following a 2015 restructure. 

On Monday, Facebook said it is currently planning to hire 10,000 people in the European Union to help make its metaverse goal a reality. 

Still, plans for the metaverse have not gone uncriticized, especially given the recent weeks of increased scrutiny regarding Facebook’s dominance over people’s daily lives. “Metaverse” was first coined in 1992 by American author Neal Stephenson in his novel “Snow Crash,” which depicts a corporate-owned virtual world.

Twitter CEO Jack Dorsey even cited one user who referenced the novel, agreeing that Stephenson was right in his prediction of “a dystopian corporate dictatorship.”

Facebook To Pay Fine and Settlement

Also on Tuesday, regulators in the United Kingdom fined Facebook nearly $70 million for breaching orders related to its 2020 acquisition of Giphy. 

While that’s only a fraction of the $400 million it paid to purchase Giphy, UK regulators warned that they could eventually order Facebook to sell off Giphy if they find proof the acquisition has damaged competition.

In the U.S., the Justice Department said the same day that Facebook has agreed to pay up to $14.25 million to settle discrimination allegations brought by the agency under the Trump administration. 

In December, the department accused the company of favoring foreign workers with temporary work visas over what it described as thousands of qualified U.S. workers. 

“Facebook is not above the law and must comply with our nation’s federal civil rights laws, which prohibit discriminatory recruitment and hiring practices,” Kristen Clarke, an assistant attorney general at the department, said. 

Notably, this settlement is the largest ever collected by the department’s Civil Rights Division.

See what others are saying: (The Verge) (Engadget) (The New York Times)

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SEC Releases Long-Awaited Report on January Memestock Frenzy, Pokes Hole in “Short Squeeze” Narrative 

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Among other findings, the SEC said hedge funds weren’t broadly damaged by January’s unprecedented trading event.


SEC Publishes Findings

The Securities and Exchange Commission released a long-awaited, 44-page report on Monday detailing its findings regarding this year’s “Memestock Frenzy,” which involved companies such as GameStop and AMC.

During the frenzy in late January, the share prices of those companies soared exponentially. According to one of the key narratives of the situation, smaller investors piled onto GameStop as a way to directly attack hedge funds that were actively betting against GameStop’s success and future. As CNBC reported at the time, those “hedge funds and other players had to rush in to cover their bets against the stock.” 

What followed were reports that hedge funds had lost billions of dollars all at once. In fact, one notable hedge fund, Melvin Capital, received what many described as a nearly $3 billion bailout. Meanwhile, in June, it was reported that the London-based White Square Capital had shut down its main fund due to the losses it suffered in January.

However, now, the SEC has said there is no real evidence to support some of the key pillars of this narrative, including that hedge funds were substantially hurt in the long run.

“Staff believes that hedge funds broadly were not significantly affected by investments in GME and other meme stocks,” the agency said in its report. “Staff did not observe that any advisers to private funds and registered funds experienced liquidity issues or difficulties with counterparties.”

On the whole, hedge funds even saw a 1.2% increase in profits in January, according to data from the HFRI Fund Weighted Composite index.

The agency also noted that GameStop purchases to cover bets were just “a small fraction of overall buy volume,” adding that “GME share prices continued to be high after the direct effects of covering short positions would have waned.”

“The underlying motivation of such buy volume cannot be determined,” the agency concluded. “Perhaps it was motivated by the desire to maintain a short squeeze. Whether driven by [that] desire… or by belief in the fundamentals of GameStop, it was the positive sentiment, not the buying-to-cover, that sustained the weeks-long price appreciation of GameStop stock.”

SEC Not Currently Issuing Any Recommendation

The agency did not offer any policy recommendations with this report, though it did stress that a number of small-time investors who either initially bet against GameStop’s success or tried to ride the wave of gains saw significant losses.

Given that the number of investors trading GameStop rapidly jumped from 10,000 at the beginning of January to 900,000 by the end of the month, it’s not surprising that the FTC confirmed heavy losses for many.

With that in mind, the SEC aligned its next focus on commission-free trading apps and the way in which they promote potentially excessive trading. Notably, that includes apps such as Robinhood and Webull, both of which faced controversy during the frenzy for severely restricting users’ ability to trade so-called memestocks. 

“Consideration should be given to whether game-like features and celebratory animations that are likely intended to create positive feedback from trading lead investors to trade more than they would otherwise,” the SEC said in its report.

SEC Chair Gary Gensler said Tuesday that by April, the agency could propose rules limiting how those apps make money from each trade, which is known as “payment for order flow.”

See what others are saying: (The LA Times) (The Washington Post) (The Wall Street Journal)

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