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Jack in the Box Worker Fired After Refusing to Take Deaf Woman’s Order

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  • A viral video shows a woman in a Jack in the Box drive-thru being denied service, yelled at, and mocked by an employee.
  • The video shows the customer explaining that she could not order through the drive-thru speaker because she is deaf, but the employee refused to take her order regardless. 
  • Jack in the Box has since fired the worker and the customer says she plans to pursue legal action.

Incident Caught on Video

A Jack in the Box employee has been fired after he was recorded refusing to take a deaf woman’s order and mocking her sign language. 

ReVae Arnaud-Jensen and her son visited the fast-food chain in Campbell, California on Aug 31. Arnaud-Jenson, who has been deaf her entire life but can speak and read lips, tried to place her order at the first window of the store’s drive-thru and explain her situation. 

However, Arnaud-Jensen was shocked by the hostile exchange that occurred between her and a store employee. The worker at the window repeatedly refused to take her order, even after Arnaud-Jensen told him she is deaf. 

In the video, the employee is heard shouting at her to move out of the drive-thru and go back to place her order at the speaker. “I can’t hear. “You’re discriminating me,” Arnaud-Jensen says pointing to her ear. 

“Whatever. Whatever,” the employee responds. “Go! Move!”

He shouts back explaining that he said “Can I help you?” earlier, but she didn’t respond. She tries to ask for her order while continuing to tell him that she is deaf and can’t use the speaker. 

“I don’t care. I don’t care, go,” he tells her. The yelling between the two quickly escalates. “Shut up!” he screams at her as he continues to deny her service.

At one point, the employee tries to have her park away from the window, saying her food will be brought over to her car, but she refuses. “I will sit here and wait for you,” she tells him. “I’m going to wait for you until I get my food and then I’ll pay you. Thank you. If you want to have a lawsuit, go ahead.”

When the employee notices that he is being recorded by the customer’s son, he starts mocking her sign language, giving the camera a thumbs up and waving his hands around while laughing.

The employee eventually closes the window on her and walks away.

Arnaud-Jensen shared the video on her Facebook page, where she wrote that she sat in the drive-thru for two hours.

“This is common for deaf people to experience this, including me,” Arnaud-Jensen added in a comment. “This is not my first time. I had this happen to me several times, however, this one was the worst I have experienced.”

She later spoke to WKYT about the incident saying, “I was just fed up, the constant, you know, telling us to go, when it should be equal access.”

“This needs to stop. It’s very common everywhere. It needs to stop. This is 2019. I fight for equal access. And I feel awful. I feel like it was my fault.”

Her son, Malachi Jense, told NBC News he was shocked by the situation. “It was my first time seeing an employee acting like that, and honestly I was very shocked. I felt pretty mad too because deaf people very often get treated differently.”

Employee Terminated

A spokesperson for Jack in the Box said the employee was fired over the incident.

“We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests,” the company said in a statement to NBC Bay Area 

“After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated.”

Arnaud- Jenson told the station that firing the worker wasn’t enough and said she plans to take legal action. “It’s not only training… You need that depth of knowledge of deaf culture to fully understand the needs,” she said.

See what others are saying: (NBC News) (KUTV) (Insider)

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Google Is Banning “Sugar Dating” Apps as Part of New Sexual Content Restrictions

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The change essentially targets apps like Elite Millionaire Singles, SeekingArrangements, Spoil, and tons of other sugar dating platforms.


Sugar Dating Crackdown

Google has announced a series of policy changes to its Android Play Store that include a ban on sugar dating apps starting September 1.

The company’s Play Store policies already prohibit apps that promote “services that may be interpreted as providing sexual acts in exchange for compensation.”

Now, it has updated its wording to specifically include “compensated dating or sexual arrangements where one participant is expected or implied to provide money, gifts or financial support to another participant (‘sugar dating’).”

The change essentially targets apps like Elite Millionaire Singles, SeekingArrangements, Spoil, and tons of other sugar dating platforms currently available for download.

Search results for “Sugar Daddy” on Google’s Play Store

What Prompted the Change?

The company didn’t explain why it’s going after sugar dating apps, but some reports have noted that the move comes amid crackdowns of online sex work following the introduction of the FOSTA-SESTA legislation in 2018, which was meant to curb sex trafficking.

That’s because FOSTA-SESTA created an exception to Section 230 that means website publishers can be held liable if third parties are found to be promoting prostitution, including consensual sex work, on their platforms.

It’s worth noting that just because the apps will no longer be available on the Play Store doesn’t mean the sugar dating platforms themselves are going anywhere. Sugar daters will still be able to access them through their web browsers, or they can just sideload their apps from other places.

Still, the change is likely going to make the use of these sites a little less convenient.

See what others are saying: (The Verge)(Engadget)(Tech Times)

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Activision Blizzard CEO Apologizes for “Tone Deaf” Response to Harassment Suit, Unsatisfied Employees Stage Walkout

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Organizers of a Wednesday walkout say they “will not return to silence” and “will not be placated by the same processes that led us to this point.”


CEO Apologizes

After a week of growing criticism against its workplace culture, the CEO of Activision Blizzard has finally apologized for how the company first responded to allegations of sexual harassment and assault in its offices.

“Our initial responses to the issues we face together, and to your concerns, were, quite frankly, tone deaf,” CEO Bobby Kotick said Tuesday in a letter to employees. “It is imperative that we acknowledge all perspectives and experiences and respect the feelings of those who have been mistreated in any way. I am sorry that we did not provide the right empathy and understanding.” 

In its initial response, Activision Blizzard denounced the disturbing allegations brought forth in a lawsuit by the California Department of Fair Employment and Housing (DFEH) as “irresponsible.” The company added that it came from “unaccountable State bureaucrats that are driving many of the State’s best businesses out of California.”

But many current and former employees soon disputed that claim. In fact, at the time, more than 2,500 had signed their name to an open letter condemning the company for its response, which they described as “abhorrent and insulting” to survivors. 

In his letter, Kotick promised employees that Blizzard will take “swift action to be the compassionate, caring company you came to work for.”

As part of a series of new policies, he said the company will now offer additional employee support and listening sessions, as well as potential personnel changes to leadership.

“Anyone found to have impeded the integrity of our processes for evaluating claims and imposing appropriate consequences will be terminated,” he added.

Kotick also said Blizzard will add “compliance resources” to ensure that leadership is adhering to diverse hiring directives.

Lastly, he promised that the company will remove “inappropriate” in-game content. In a similar statement on Tuesday, Blizzard’s World of Warcraft team said it’s actively working to remove “references that are not appropriate for our world,” though it didn’t specify what those references were. 

It now appears that many of the references being removed are of the game’s former Senior Creative Director, Alex Afrasiabi, who is cited in the lawsuit as someone who hit on and made unwanted advances at female employees. Moreover, the suit also directly accuses him of groping one woman.

“Afrasiabi was so known to engage in harassment of females that his suite” during company events “was nicknamed the “[Cosby] Suite” after alleged rapist Bill [Cosby],” the suit claims. 

Blizzard Walkout

Organizers of a company-wide employee walkout, which was announced Tuesday and occurred Wednesday, still argue that Kotick’s latest message doesn’t address their larger concerns.

Among those are “the end of forced arbitration for all employees,” “worker participation in oversight of hiring and promotion policies,” “the need for greater pay transparency to ensure equality,” and “employee selection of a third party to audit HR and other company processes.”

“We will not return to silence; we will not be placated by the same processes that led us to this point.”

Ahead of the walkout, Blizzard reportedly encouraged its own employees to attend, saying those workers would face no repercussions and “can have paid time off” during the demonstration, according to The Verge. 

See what others are saying: (The Verge) (Polygon) (CNBC)

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Frito-Lay Workers End Nearly Three-Week Strike After Securing Higher Wages and a Guaranteed Day Off

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Employees also negotiated an end to “suicide shifts,” which are two 12-hour shifts that are only eight hours apart. 


Strike Ends

Hundreds of Frito-Lay workers in Kansas have put an end to their nearly three-week strike over alleged mandatory overtime assignments that resulted in extremely long work weeks and so-called “suicide shifts.”

The term “suicide shift” refers to working two 12-hour shifts with only eight hours of rest in between. That can be especially hard on employees who claim to have worked up to 84 hours in a single week. For context, that’s 12 hours a day without a single day off. 

One of the reasons workers have found themselves taking on more hours and days at plants is because consumer snacking has increased during the pandemic — so much so that Frito Lay’s recent net growth has exceeded every single one of its targets. That’s why at one point, the striking workers asked consumers to boycott Frito-Lay products in a show of solidarity.

The strikes began July 5 and concluded on July 23 following an agreement reached by union leaders and PepsiCo., Frito-Lay’s parent company. Under that deal, all employees will see a 4% wage increase over the next two years. They’ll also be guaranteed at least one day off a week, and the company will no longer schedule workers with only eight hours off between shifts. 

Following the agreement, Anthony Shelton, the president of the union representing the workers, said that they’ve “shown the world that union working people can stand up against the largest food companies in the world and claim victory for themselves, their families and their communities.”

“We believe our approach to resolving this strike demonstrates how we listen to our employees, and when concerns are raised, they are taken seriously and addressed,” Frito-Lay said in a statement. “Looking ahead, we look forward to continuing to build on what we have accomplished together based on mutual trust and respect.”

The Long, Bitter Road to an Agreement

When the workers went on strike, they lobbed several very disturbing accusations against Frito-Lay. 

In fact, the workers were pushed so hard that according to one employee who wrote in the Topeka Capital-Journal, “When a co-worker collapsed and died, you had us move the body and put in another co-worker to keep the line going.”

While Frito-Lay dismissed this account as “entirely false,” other employees continued to protest conditions in the plants. Many even argued the 90-degree temperatures they had to stand in to protest outside were preferable to the 100-degree-plus temperatures and smokey conditions in the factories. 

During the strikes, PepsiCo. actively disputed that its employees are overworked, describing their claims as “grossly exaggerated” and saying, “Our records indicate 19 employees worked 84 hours in a given work week in 2021, with 16 of those as a result of employees volunteering for overtime and only 3 being required to work.” 

It also said an initial concession more than met the striking employees’ terms, but the union backing those workers disagreed, and further negotiations were held until the final deal was reached. 

See what others are saying: (The New York Times) (The Washington Post) (Business Insider)

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